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pmo323232's avatar
pmo323232
2 years ago
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  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hello @pmo323232 

     

    Can you try going through the following steps and let us know if you continue running into issues after? 

     

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  

    Cheers!   

3 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hello @pmo323232 

     

    Can you try going through the following steps and let us know if you continue running into issues after? 

     

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  

    Cheers!   

  • pmo323232's avatar
    pmo323232
    2 years ago

    Tried all this.  Didn’t work.  Can’t you fix it.   

  • uz5flt43qilm's avatar
    uz5flt43qilm
    New Rookie
    10 months ago

    Have you tried clearing your browser cache or using a different browser? Sometimes that resolves loading issues. Hope it gets fixed soon!

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