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leh4cdh's avatar
5 years ago
Solved

POGO SCRABBLE

I have been having trouble with scrabble sinced the ea turnover! It drags and sometimes waits so long I run outn of time! I'm going to cancel my subscription because if I cannot play why would I pay for it!~ I have had a lot of trouble trying to reach someone about this issue but I finally got a hold of someone and he said clear my cache which I did but to no avail!~ same kind of trouble on some other games too! I have been a member of club pogo a long time and hate to see it go but I only have frustration now trying to play the games!

Charri [removed personal information]

[CM Edit: Removed ALL CAPS to adhere to the Answers HQ rules.]

  • Hey there, @leh4cdh. That sounds really rough.

    Let's give a few things a try here to see if it improves gameplay for you.

    • To start, please try our HTML5 troubleshooting. These steps are built out specifically for game performance issues like the one you describe, and have helped many people.
    • If you try the troubleshooting and still are not able to play SCRABBLE normally, can you share your browser information from the Pogo Compatibility Tool, as well as your DxDiag? If you can attach it as a file to a post, I'd love to take a look.

    Arrenai 🐱


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8 Replies

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @leh4cdh. That sounds really rough.

    Let's give a few things a try here to see if it improves gameplay for you.

    • To start, please try our HTML5 troubleshooting. These steps are built out specifically for game performance issues like the one you describe, and have helped many people.
    • If you try the troubleshooting and still are not able to play SCRABBLE normally, can you share your browser information from the Pogo Compatibility Tool, as well as your DxDiag? If you can attach it as a file to a post, I'd love to take a look.

    Arrenai 🐱


    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

  • leh4cdh's avatar
    leh4cdh
    5 years ago

    Sorry, but I have no idea what you are talking anout?

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @leh4cdh.

    I'll be happy to help. Is there a specific step of the troubleshooting that you're confused with? I can help walk you through it.

    Arrenai 🐱


    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @leh4cdh. I'm just checking in.

    Do you still need help? If so, I'll be happy to walk you through any portion of the troubleshooting steps listed in the link I posted. Please let me know.

    Arrenai 🐱


    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

  • My game Scrabble changed up on me yesterday it is like the old game I used to play.  I want my game back and all my points that I recieved back.  This is one of my favorite games and I want it back ASAP. this other Scrabble game is not fun for me.  It is Scrabble on Pogo. My account is ZZply94 I have been a client with you guys since 2007.  Thank you for your help in this situation my email address is [edit: email address removed].

  • ItsaboutJake's avatar
    ItsaboutJake
    5 years ago

    I so agree with you on all levels.  Also now it seems I cannot get on at all. 

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