Pogo Slots - Missing Coins

@dgkpvy16aei, I have heard of others making the same comment about some of the games at Pogo.  I am a volunteer helper, not a EA employee. I will make 2 suggestions.

1. It might be that the cache (memory) of your browser has corrupted information in it and has returned an old score. To find out if this is the cause, clear the cache of your browser which deletes old saved info. Don't worry about deleting the info saved in your browser.  Pogo will keep your actual score saved at the website.  If you don't know how to clear your browser's cache, click on the link below for an article that gives guidance on how to do it for the major browsers.

https://answers.ea.com/t5/Pogo-Classic/Importance-of-clearing-your-browser-s-cache-at-Pogo/m-p/7896416#M187015

2. Another possible cause for your coins resetting back to a lower number might be due to a flaw or "bug" in the game program. Since I read others complaining of the same problem, this might be the reason because a game flaws usually affect more than one player. You can wait to receive an answer here, which could take a while, or you could talk to an EA adviser online through online chat or phone call back any time of day. If you would like to try this option, follow the instructions below. Be sure to identify the game where this is occurring to you.

1. Go to https://help.ea.com
2. Click on "Contact Us" at top of page
3. Select Pogo (It might default to Pogo)
4. Select Platform (PC, Mac, etc)
5. Select Topic (Report a bug)
6. Select Issue (Report bug)
7. Click on blue Select Contact option
8. On the next page called Case Information, decide if you want a phone call back or online chat.
9. If you want a phone call back, complete the requested information under the heading called "Get a call", then click on the Request Call button.
10. If you want online chat, click on where it says "Chat", enter a brief description of your issue in the "Subject" box, and then click on the "Request live chat" button.
11. If the estimated wait time is not reasonable to you, try again later.