I am having the same problem described above - the reels show up as blank after the initial slot name graphic. I will not post any sensitive information about my account or devices. Sharing that kind of information publicly can be a serious security risk. As a representative of Pogo and EA, it’s important not to ask players to expose private details in a public forum.
It’s always smart to be careful about what you share online, and I really appreciate the attention you’re giving to online safety.
Let me assure you that the details I've asked for, like your username, device type, operating system, and browser version, aren’t sensitive information. They can’t be used to access your account, nor do they reveal your personal information. To be clear, we would never ask you to share any information in your forum posts that would be a security risk, such as your email address, password, phone number, location, or billing details.
If you’d prefer not to post the details I asked for here, you can always reach out to our EA Help team directly. There, you’ll be able to share them in a private one-on-one conversation with our official support team. Here’s how to get in touch:
I can not get Niles to load and I am trying to complete two badges that require Niles. This is really frustrating it hasnt loaded for me in the last couple of months. I am thinking about cancelling my subscription because there are a few games that wont load correctly.
Hello! To follow up I can confirm that both games are indeed working in Pogo Slots 🎉If mine is working yours can too!
Pogo is a browser-based gaming site, which means our devices need to communicate smoothly with Pogo’s servers. Over time, playing for hours can build up a lot of cookies and cache. If we’re also browsing other sites, this buildup can grow even faster.
🧹Why Cookies & Cache Matter: Pogo games store more data than typical websites.
This includes:
Cookies: Save login info, preferences, and progress.
Cache: Stores game images, scripts, and data to help load faster.
Over time, these files can:
Become outdated or corrupted, causing crashes or freezing
Slow down your browser and device
Interfere with updates or new features
If some players are able to play, while others cannot the reason is generally:
💫 Outdated cache and cookies interfering with your device talking to Pogo (too many old and new commands cause confusion)
💫 Outdated browser This will cause loading issues, freezing, lagging, etc. (It’s like trying to run a high-speed train on rusty tracks—it just doesn’t work smoothly.)
💫 Outdated graphics driver (the most overlooked) An outdated or faulty graphics driver can quietly wreak havoc on our system while gaming - drops, lagging, freezing, crashing, flickering, black screen, etc. Updating your graphics driver can dramatically improve performance and stability. A simple check will tell you if it needs updating or not. How to troubleshoot graphics issues on PC
💫 High CPU or RAM Usage (memory): Close any unnecessary applications running in the background that might be consuming resources. Too many tabs or extensions can hoard memory. Close unused tabs and disable unnecessary extensions, have only the Pogo website open when you game.
💫 Enable hardware accelerationand JavaScript: Enabling hardware acceleration and JavaScript can dramatically improve your experience with games.
💫Browser security settings, Antivirus or Firewall Sometimes, outdated or corrupted cache can cause games to behave oddly, which may be flagged by your browser or antivirus as suspicious. Whitelist Pogo.com in your antivirus and firewall settings. This tells your system the site is safe.
If you are unsure with these steps or if it sounds too complicated, I can assure you they are not. 🙂You can search online for video tutorials or guides that will give detailed explanations and guidance for your specific device.
Give one or all of the troubleshooting steps a try, I am confident this will help with loading Pogo Slots!
I hope everything works out for you and please feel free to post again and let us know how it goes! 🐈⬛
💡As Microsoft prepares to end support for Windows 10 on October 14, 2025, users who continue to operate this may begin to experience disruptions in gameplay performance.
After I posted the issue with Pogo Slots Niles Purramid, I noticed in another post that someone from Pogo support asked for a screenshot. Here's a screenshot of the issue, as you can see, after the coins have been dropped the slot lines are blank. What you can't see is that the buttons do not work either ( wild, coins, line bet, max bet, spin).
Join the Pogo community to talk about game issues, browser and HTML5 troubleshooting, and report bugs in the games.Latest Activity: 2 hours ago5,060 Posts