Forum Discussion

6 years ago

Pogo Slots Picker Bonus Game Did Not Load

Pogo Slots Issue: Picker Bonus mini game did not load During my third game of 20-spins, I was clicking the "Spin" button for each spin. (I had previously completed two 20-spin games using "Auto Spin...

EA_Arrenai

EA Staff (Retired)

6 years ago

Hey there, @quietdiWR.

Thanks so much for the detailed description of the issue. It helps a lot.

If you're able to share some of your browser details, it would help a lot. Could you please cut / paste (or screenshot) your full results from the Pogo Compatibility Tool? As well, could you let me know how much system RAM you have on your PC/Mac? I'll be happy to take a look as to why the game isn't running smoothly for you.

Arrenai 🐱

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quietdiWR
6 years ago
Webgl1 supported True
Webgl2 supported True
Java Versions installed False
Operating System Windows 10
Flash version 32.0.0
Resolution 1536 x 864
Browser Chrome 81.0.4044.129
Cookies Enabled True
Do Not Track False

16 GB main memory plus 4 GB memory on the Hi-Res graphics adapter.

I have no problems loading/launching nor playing any of the HD games on Pogo Early Access.

I noticed one more thing when the Bonus Picker mini-game is not displayed that I did not mention in my initial post. The 2 Bonus and the 1 Picker symbols are flashing, BUT the 4 white corner chevrons are missing from the 3 symbols.
- quietdiWR
  6 years ago
  Here is the top portion of the Compatibility Scan results:
  Browser No problem found!
  Java Not installed / disabled
  Operating System No problem found!
  Flash No problem found!
  Resolution No problem found!
- EA_Arrenai
  EA Staff (Retired)
  6 years ago
  Hey there, @quietdiWR.
  
  The PC is certainly looking good for the game itself, and the picker bonus. Let's see if we can't nail this down further.
  
  Can you share a screenshot of what you see when it gets to the picker level? That will help a lot in understanding fully what's going on.
  
  Here's the information on how to take a screenshot:
  
  How to take a screenshot on Windows
  
  Screenshots can help us see what you're seeing. I look forward to hearing from you.
  
  Arrenai 🐱
  
  Did you receive an awesome, helpful response? 👍 +XP!
  
  Was your issue resolved by a great post? 🙌 Accept as Solution
  
  ASK. ANSWER. LEVEL UP.
  - EA_Arrenai
    EA Staff (Retired)
    6 years ago
    Hey there, @quietdiWR. I'm just checking in. Were you able to get the screenshot of the issue you're experiencing?
    
    Arrenai 🐱
    
    Did you receive an awesome, helpful response? 👍 +XP!
    
    Was your issue resolved by a great post? 🙌 Accept as Solution
    
    ASK. ANSWER. LEVEL UP.