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bfeneb's avatar
bfeneb
2 years ago
Solved

pogo slots the wilds you are not getting any credit in the coin card

Today, when I started playing pogo slots I noticed the is now 2 games, well while playing the Niles version I noticed in the coin card you are not getting any credit when you receive a credit so when...
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi Everyone, 

     

    Thanks for letting us know what you're running into with Pogo Games, When you have a moment, could we start by giving the following steps a try? 

     

    1. Try restarting your device and potential your internet equipment
    2. Clear your Web browser Cookies/Cache
    3. Check if your device has updates, as well as your web browser
    4. Try using your browser Incognito Mode... This may require you to sign in manually
    5. Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

    If you continue running into issues playing your games, Would it be possible to get the following information? 

     

    • Screenname:
    • What Device are you using?
    • Which web browser do you play on?
    • Do you get an error message at all?
    • Screenshot of how your game appears...

    Thanks and have a Great Day!   

     

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi Everyone, 

 

Thanks for letting us know what you're running into with Pogo Games, When you have a moment, could we start by giving the following steps a try? 

 

  1. Try restarting your device and potential your internet equipment
  2. Clear your Web browser Cookies/Cache
  3. Check if your device has updates, as well as your web browser
  4. Try using your browser Incognito Mode... This may require you to sign in manually
  5. Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

If you continue running into issues playing your games, Would it be possible to get the following information? 

 

  • Screenname:
  • What Device are you using?
  • Which web browser do you play on?
  • Do you get an error message at all?
  • Screenshot of how your game appears...

Thanks and have a Great Day!   

 

  • nobne's avatar
    nobne
    2 years ago
    @EA_Illium this is happening to me to and nothing is wrong with my computer
    • JoannHouk's avatar
      JoannHouk
      Seasoned Newcomer
      12 months ago
      @nobne no help from solutions
      • bfeneb's avatar
        bfeneb
        11 months ago

        my screen name is Mike89030 and been with pogo since almost the beginning, they dont care about fixing the problem they just want to get our money. I will be cancelling my pogo account when it comes up for renewal.

  • gmaruba13's avatar
    gmaruba13
    2 years ago

    It's only the wilds that are not getting credited---nothing wrong with computer

    • art4959's avatar
      art4959
      2 years ago

      i to have that problem

  • cjslittlebit's avatar
    cjslittlebit
    12 months ago

    I don't know if any one else supplied you the information you requested, but since this has been happening for a month and has not been fixed, I decided to try giving you the information.

    My screen name is cjslittlebit.

    I am using a desktop computer on Windows 10

    I am using Google Chrome for my browser

    No error message occurs

    And I am attaching the screen shot you requested.

    Thanks

    • kingskybutyf's avatar
      kingskybutyf
      12 months ago

      I have this problem also. I am using firefox and nothing is wrong with my computer. your fixes do not work.

  • Leeozoz's avatar
    Leeozoz
    11 months ago

    I am also experiencing the same issue. To progress to the next card I have to use gems - which costs me money!

    I tried all the "remedies" including a different computer and OS.

    The information you asked for

    Leeozoz

    computer 1 - ASUS tuf windows11

    computer 2 -MSI/AMD windows 10

    Chrome (and tried firefox)

    No error message

    I suggest you refund gems to  users and remove the wild card option/challenge from the coin card until the issue is fixed,

    Thank You Lee

  • Ozarks2Texas's avatar
    Ozarks2Texas
    8 months ago

    This is what was happening when I noticed the wilds quit working in the Cash/Quest Cards from the Niles Purramid Slots.  

    My screenname is Ozarks2Texas

    I am using Microsoft Edge

    I just finished a Cash Card and started a new one.  This error was caused when finishing a Pogo symbol of the Cash Card.  It locked up the reel so I had to get out of it and go back in. It seemed to work fine afterwards.  There were two other Pogo symbol challenges but they worked fine as well, not sure what went on with this one.  Here are all the screenshots from the error.  I was the bottom middle of the cash card that gave me the error.  The top left and middle worked fine.

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