Pogo website: Merge Academy not loading on computer or mobile

Hello,

I have done all of the things mentioned and still no joy. Also, If that was the problem there would be more than one program acting up, surely.

I did read soewhere that Merge Academy wasnt open to all players and thats what I assumed in the beginning and hoped that it would figure itself out or at least POGO would.

Anyway, below is the information requested.

Every other game works fine.

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Screenname: Doorprosalive

Device: PC with Windows 11 

Browser: Edge browser

Message: Nothing at all, just a blank black screen. Check attached pic.

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Thank you,

Doug.

Hello @abcRci899O976S 

Thanks for taking a moment to let us know what you're running into with Pogo Games, When you have a moment could we start by giving the following steps a try? 

• Try restarting your device and potential your internet equipment
• Clear your Web browser Cookies/Cache
• Check if your device has updates, as well as your web browser
• Try using your browser Incognito Mode... This may require you to manually sign in
• Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

Also, make sure your device meets the Requirements (<-- click here) to play POGO games. If you continue running into issues playing your games, Would it be possible to get the following information? 

• Screenname:
• What Device are you using?
• Which web browser do you play on?
• Do you get an error message at all?

Thanks and have a Great Day!   

Hello,

since Merge Academy came out I have never been able to play it. I click on the game to start playing and the screen simply turns black. No error message or anything to rectify the issue, just a blank black screen. This is the only game that I have issues with and every other game loads and plays as they should.

Thanks, Doug.

Screen name "doorprosalive"

I am experiencing an issue with Merge Academy also. I get nothing, just a blank black screen and nothing ever loads. Have been trying for months now and it simply doesnt load. I get no messages whatsoever but every other POGO game works properly for me.

Hello @BURLR1tx 

Thanks for taking a moment to let us know what you're running into with Pogo Games, When you have a moment could we start by giving the following steps a try? 

• Try restarting your device and potential your internet equipment
• Clear your Web browser Cookies/Cache
• Check if your device has updates, as well as your web browser
• Try using your browser Incognito Mode... This may require you to manually sign in
• Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

Also, make sure your device meets the Requirements (<-- click here) to play POGO games. If you continue running into issues playing your games, Would it be possible to get the following information? 

• Screenname:
• What Device are you using?
• Which web browser do you play on?
• Do you get an error message at all?

Thanks and have a Great Day!   

any suggestions?

I have done everything that you suggested and I still can't Merge Academy to work.  It will allow me to collect but when I try to play it will not and when I go back to it it repeats everything I have done.  

Hi  @sgb412 

Can you try going through the following steps and let us know if you continue running into issues after? 

• Restart your device and modem/router then try to load your game     
• Clear your Cache/Cookies (<-- link)   
• Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
• Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  

If you continue to run into issues Please Let us Know: 

• Screenname:
• Device Make/Model:
• Which Web Browser (and Version) is being used:
• Are you getting an Error Message? (If so what is it)

Cheers!   

For 2 weeks i am unable to play Merge Academy. I get are you still playing while game is supposed to be loading. Help!