Pogo website: Merge Academy not loading on computer or mobile

since hours game is not loading

Merge Academy along with the forums is not loading this evening.  

It worked fine this morning.  

HELP.

had same problem

go check your pop u[p blocker that helped me

Hi @diverdonnalv @stiefelinchen 

I wanted to check if this is still happening?

If so, When you have a moment could we start by giving the following steps a try? 

• Try restarting your device and potential your internet equipment
• Clear your Web browser Cookies/Cache
• Check if your device has updates, as well as your web browser
• Try using your browser Incognito Mode... This may require you to manually sign in
• Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

Also, make sure your device meets the Requirements (<-- click here) to play POGO games. If you continue running into issues playing your games, Would it be possible to get the following information? 

• Screenname:
• What Device are you using?
• Which web browser do you play on?
• Do you get an error message at all?

Thanks and have a Great Day!   

Hey Pogo community, 

If you are still running into issues with Merge Acamdy not loading correctly please let us know the following:

• Screenname:
• What Device are you using?
• Which web browser do you play on?
• When did this first start?
• Do you get an error message at all?
• Screenshot of how your game appears...
• Please share a DxDiag file if possible

Thanks!

I have restarted my computer, cleared the cache/cookies, tried using a different browser but all I get is the black screen when I try to enter the game.  This has been happening since the previous game challenges.   MY device is a  HP Pavilion 550-127c and I am using the current google chrome browser.

All I get is a black screen! It has been like this for a week

I have an item on all 5 crystal requests on the left that does not have a generator, so, I am stuck with the game without much progress. see attached

Mine is still not working... the energy garbage can is not completing the purchase, Somehow I have lost energy and items on my board.  This has been going on for a week!  I open the game and it starts with 285 energy!!!    I want my gems back! This is why I won't renew my membership I've had since 2000!!! 

January 31st 2026 Mine isn't either. I've cleared my cache and changed browsers. It's the only game not loading. It's been a few days now.