I have gone through all of the steps, and attempted all of the fixes ... to no avail.
Additional attempt was to resolve issue that some had reported with McAfee (this fix worked temporarily in Dec 2022, but then failed to contribute to a solution in Jan 2023). McAfee spent time looking into the issue, and has advised that McAfee is not affecting gameplay.
Have spoken to techs 3x, with no solutions. Today (Mar 2/23), was told by tech support that there is no problem with Pogo servers, the problem must be an issue with MY computer (most likely a setting ... even though tech went through all settings with me, and no resolution).
I AM able to play on iPad Chrome browser (thus tech support advised problem is at my end).
Tech advised that they would report my "issue" to their team, so that a fix "might" be able to be found.
I have NOT made any changes to computer. Running Windows 10, all updated, have attempted Chrome and Edge (latest versions), hardware acceleration on, browsers/cookies/cache cleared, 32 Gb ram. Tech advised me to remove extensions ... this did not help either.
The other game that does not work is Jigsaw Treasure Hunter (I feel these are related). I am able to make a few moves, then game freezes and the screen goes grey. Progress is saved, as I am asked to play saved game when I reopen browser.
Assistance much appreciated!
