Forum Discussion

GiraffeView's avatar
GiraffeView
5 years ago
Solved

Poppit Party is freezing on "Balooning"

Poppit Party is freezing on "Balooning" only with the Artist which has the Super Pop Booster, a  current Pop Goal. It takes 4 hours to refresh the artist, so I have been prevented twice today from a...
  • EA_Arrenai's avatar
    EA_Arrenai
    5 years ago

    Hey there, @GiraffeView.

    There were some technical issues on Sunday which were resolved later that day. Can you give the game another try and let me know how it goes for you?

    Arrenai 🐱

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Calicat67's avatar
Calicat67
New Adventurer
5 years ago

Yeah, that does not help.  It still says, "ballooning..." and just stays there, on ALL costumes.  And I am not the only one.  Go into the game & look at the chat.  Everyone is having this problem and are frustrated.

On another topic, you tried to help with Jigsaw Detective many months ago and it was never fixed.  I have to wonder why I'm paying membership on something where issues are never resolved, questions never answered, etc.  Very frustrating.

EA_Arrenai's avatar
EA_Arrenai
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago

Hey there, @Calicat67.

I just loaded up the game using the Astronaut costume from Collection 1, and Artist and Ringmaster costumes from Collection 2 and they opened normally. This was on Microsoft Edge (version 86.0.622.61). While it doesn't appear to affect everyone, let's see if we can find out why it's not continuing past Ballooning for you.

To continue our troubleshooting, let's run through our HTML5 troubleshooting to see if it helps you progress. Please try that and let me know how it goes for you.

Arrenai 🐱

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  • Calicat67's avatar
    Calicat67
    New Adventurer
    5 years ago

    I just tried Microsoft Edge (I normally use Chrome) and same deal.  

    Microsoft Edge is up to date.Version 86.0.622.61 (Official build) (64-bit)

    Stuck on ballooning.  Checked the chat, others also still stuck. Just tried ball player, safari guide, tourist, and cowboy.  None would load.


    Operating system is: Windows 10 Pro

    Device Specifications are: Intel Core i7 CPU 870 @ 2.93 GHz

    3.07

    GHz Installed RAM 16 GB

    Cache has been cleared, multiple times.

    • EA_Arrenai's avatar
      EA_Arrenai
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      5 years ago

      Hey there, @Calicat67.

      When you check your edge://gpu or chrome://gpu reports, is your hardware acceleration listed as active?

      Arrenai 🐱

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      • Calicat67's avatar
        Calicat67
        New Adventurer
        5 years ago

        It was not.  I changed it, cleared cache yet again, relaunched, and it still won't load the game.

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