Forum Discussion

Not applicable

1 year ago

Purchase by gems for energy doesnt show for using in game.

My daughter purchased 1000 energy for her games. But cant get the energy to show so can use them. Her energy doesnt show available to use but gems show the purchase was made. Have a screen print c...

EA_Rtas

Community Manager

1 year ago

Hey there @pepsimaniaA

Sorry to hear that your daughter has ran into this issue, sadly we can't help with purchase issues here on the forums, you'll need to get in touch with support by going to this link here : I want to check my order status - Pogo

Support should be able to look into this for you, if you have any other issues after getting in touch, please let us know.