quinns aquarium new level does not load

Hi @mega1956_ 

Thanks for letting us know what you're running into with Pogo Games, When you have a moment, could we start by giving the following steps a try? 

• Try restarting your device and potential your internet equipment
• Clear your Web browser Cookies/Cache
• Check if your device has updates, as well as your web browser
• Try using your browser Incognito Mode... This may require you to sign in manually
• Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

Also, ensure your device meets the Requirements (<-- click here) to play POGO games. 

Thanks and have a Great Day!  

I did all of that Quinns aquarium just that level will not load it stays black, I even went on my hp home computer and it does the same thing it is like it is stuck.  I can play any other level except new one gifts of the sea part 2, can someone please tell me what to do or how pogo can help me....Thanks...

This happening to for 2 days now

Hey @mega1956_ @hotgrandma79Ps @abc23689264 

Thanks for letting us know what your running into with Quinns Aquarium!

If the steps shared above do not help us load the game, would it be possible to get the following information?

• Screenname:
• What Device (make/model) are you using?
• Which web browser do you play on?
• Do you get an error message at all?
• Screenshot of how your game appears...

Thanks!

Quinn’s Aquarium was working with the new iOS update 18.3.1 but stopped. Help. This is my favorite game.