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EA_Arrenai's avatar
EA_Arrenai
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago

Re: EA not recognizing my email

Hey there, @akoolmil2005. I'll be happy to help where I can, however I will note directly that because these are public forums, I am limited on how much support I can do, so I may have to refer you to EA Help for personalized assistance.

When you state that it's not recognizing your email and that it can't verify, is it the original email on the account that you're having trouble verifying for ownership, or the new email? 

To update your email on EA.com:

  1. Go to https://profile.ea.com
  2. Sign in, for security reasons
  3. On the About Me page, next to Email Address, click edit
  4. To verify your identity, send a security code to the current email address in the system
  5. Input the security code received
  6. Put in your new email address and click Continue
  7. Verify the new email is valid with a similar security code sent to the new email

Please let me know if you have any questions.

Arrenai 🐱

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3 Replies

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @akoolmil2005. I'm just checking in. How are things going with the email situation you were experiencing?

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

  • player52650's avatar
    player52650
    5 years ago

    This doesn't help- over the past maybe 10 days when I try to sign into my Pogo.com acct  about half the time I am required to go to my email to get a security code to unlock the opening.

    If I already have a password which is supposed to allow me to open my pogo acct, why do I need an additional security check just to open the acct and play games- 

    Can you disable this 2nd security block.

  • racefan48658's avatar
    racefan48658
    9 months ago

    I can not receive a verification code because I lost my original e-mail and had to change to Gmail account. I also can not add a phone number because of the same reason. Every time I try it wants to send a verification code. My e-mail was [edit: email address removed].  My new one is [edit: email address removed]. How can I find someone to help me 

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