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- MomZu7 days agoSeasoned Veteran
Ditto.
Four days ago I finally decided to try and contact Customer Support, despite the hundreds of posts here documenting the issue. It took 4 attempts over 2 days to finally find the secret to getting the option to "Contact an Advisor - chat with us". 1st rep kept me waiting a long time, but confirmed they were still there - then they left the chat. 2nd person was very nice and seemingly understood the issue (despite some decidedly AI sounding responses). After 1hr 18 minutes (!?!!) they said my "high-priority file has been submitted to the developers". That was 10/17 - haven't heard anything since.
Here is part of my conversation:
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