Mahjong Sanctuary!! Still waiting for my game to be fixed!!
Not getting points again because the game is still stuck on the same level for a few weeks now. Why does this keep happening?!!
Forum Discussion
Still waiting for someone at Pogo to fix my game!!
Losing points & very frustrating keep getting stuck at the same level even after completing the game for a few weeks now.
Can somebody pls fix this issue & explain to me why this keeps happening?
Why are there no new biomes in like forever?
Also, have been stuck on the same level for over a month even though I've completed the same level several times. Is this some kind of glitch? Or am I on the very last level so it keeps repeating the same level? Love this game but really frustrated & it's getting rather boring. Would appreciate some help with these issues. Thanks!
Why am I continually getting stuck on the same level? Even after completing several times.
This has to be some kind of glitch. It keeps happening & is so frustrating. Plus I'm missing out on alot of points.
Hello! I'm sorry to hear you're stuck on the same level in Mahjong Sanctuary even after completing it multiple times. That definitely sounds frustrating, especially when you're missing out on points.
This could be happening for a few reasons:
Level requirements not fully met: Some levels in Mahjong Sanctuary require specific objectives beyond just clearing the board. Double-check the level requirements to make sure all objectives are being met before the level ends.
Corrupted cookies/cache interfering with progress saving: Old or corrupted browser data can prevent game progress from saving properly. Even if you complete a level, corrupted cache can cause progress not to log.
Why does this happen? Pogo is a browser-based gaming site that relies heavily on your device being clean, updated, and having room to communicate clearly with Pogo's servers. When your browser cache is cluttered or corrupted, it's like having static on a phone line - the message that you completed the level might not get through properly.
Here are a few troubleshooting steps to try:
- Clear your browser cache and cookies - Clearing cache removes outdated data so the browser can load fresh assets without errors.
- Update your browser and device - Outdated browsers may not support the latest game scripts or graphics rendering, causing compatibility issues that result in a variety of problems.
- Power cycle your modem/router - Turn it off for a few minutes, then plug back in. A modem can get bogged down by temporary data, memory leaks, or minor software glitches, and a restart clears these issues.
- Visit the official Mahjong Sanctuary forum - Mahjong Sanctuary Forums on Pogo. Here you may find tips, tricks, and helpful advice from other players on specific levels!
If you have any questions or need any further help, please don't hesitate to reach out again. Together with other players and our EA Community Managers, we'll be happy to offer you more support.
Same problem once again!! Stuck on the same level over and over again even though I keep completing it. I'm not getting any points because of this glitch. Why does it keep happening? Also, when will you be getting some new biomes? I completed all of them over a year ago or longer now.
Hello again 🙂 I replied to your posting a month ago and today I combined all of your postings into one in hopes you will find this reply. Did you happen to try any of the troubleshooting steps yet to help pinpoint the issue?
"Can somebody pls fix this issue & explain to me why this keeps happening?"
Looping, failed progression, loading, etc. can happen for a number of reasons, her are they main causes:
- Outdated Browser
- Corrupted cache or cookies
- Too many extensions: Script blockers, privacy tools, anti‑tracking extensions
- Disabled JavaScript
- Hardware acceleration issues
- Browser memory leaks - Tabs consuming too much RAM
- Outdated graphics drivers
- Low system resources: Insufficient RAM failing to save progression. Background apps starving the browser of resources
- Network Problems: Slow or unstable connection can cause sync loops or failure to reach servers
- Security / Privacy Tools: Antivirus or firewall interference
- Ad blockers or script blockers: Blocking essential game scripts and assets
Because Pogo is a browser‑based gaming site, our devices need to be updated, clean, have room to move and properly configured to communicate with the game servers.
When our devices update — whether it’s the browser, operating system, or security tools, those updates can sometimes reset settings, clear permissions, or change how certain features behave on our devices. This can lead to issues like looping, failed loads, games not progressing and a number of other issues.
Please give the troubleshooting steps a try! If you have any further questions or need any further help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, will be happy to offer you more support.
Stuck on the same level again. Can someone pls fix this problem & tell me why this keeps happening.
I keep losing a lot of points!
Been waiting for over a month now for somebody to fix the problem with my game!!
Stuck on the same game same level & not getting my points when I win!!
Hello and thanks for reaching out again. Were you able to complete any of the troubleshooting steps? What level of Mahjong Sanctuary are you trying to complete? Can you provide a screenshot of the error message or what you are seeing?
I'd like some help please!!
I've been stuck on the same level for over a month now & no one is fixing the problem?
I've been losing a lot of points because of this ongoing problem!!
Hello again 😃Would you mind taking a moment to read the replies left for you and take a moment to reply?
I have been on the same level for over a month as well and all they said was to go back and replay a different level lol, not helping me these past few days
Hello and thanks for sharing your experience! Would you mind being a bit more specific on why you have been on the same level for the last month and which level is it?
I also am not getting any credits for games won I have won level 1800 6 times and no credit, the 5 that are on there are from 1- 2 days ago for level leading up to 1800 Today no credits given Thanks for any help.
Hello! Sorry to hear about credit not displaying properly for you. Could you take a moment to review the Pogo Troubleshooting guide here > Pogo Troubleshooting Guide | EA Forums - 10424297
At times when we’ve been using our devices for a while, the cookies and cache start to build up. This buildup can lead to various issues where things just don’t run as smoothly as they should. Regularly clearing the cookies and cache can refresh the system and typically resolves these problems.
Please take a moment to review the troubleshooting guide. If you have any further questions or need any further help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, we'll be happy to offer you more support.
You guys finally fixed my game after over a month stuck on the same level & losing a lot of points.
It's already stuck again!!
Why does this keep happening?
Yes, this is happening to me also. Can's seem to advance to the next level.. I hope they fix this asap!!
Hello! Sorry you are unable to advance further in the game. Would you be so kind as to provide additional details regarding the issue you are experiencing?
- What level are you on?
- Have you completed all the tasks list for the biome? If so, have you clicked on the map to change biomes?
- Did you happen to try any of the troubleshooting steps yet to help pinpoint the issue?
Please take a moment to respond to these questions.
Hello! I have sent you a few replies and emailed you here a week ago, would you please take a moment to answer the questions in the reply here for you listed below?
Dear Pogo,
Can you please fix my game again asap?
Stuck on the same level & losing points!!
Thank U!
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