Forum Discussion

Re: Poppit Bingo - Continuous Errors that didn't give me my points either

Hi there, 

Thanks for getting back & sorry about the late reply. Please find the screenie of system info attached. Thankyou for looking into the issue & your help again.

6 Replies

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @pgozgurlyr. Thanks so much for the screenshot. It's super helpful!

    It looks like you're on Microsoft Edge Legacy rather than the new Edge. The current Microsoft Edge version is 83.0.478.45 and you can download the latest version from Microsoft's website here:

    https://www.microsoft.com/en-us/edge

    Can you give that a try and let me know if it improves gameplay?

    Arrenai 🐱


    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

  • pgozgurlyr's avatar
    pgozgurlyr
    6 years ago

    Hi Arrenai,

    Sorry about not replying earlier. 🤭 Actually I didn't play Poppit Bingo when the errors kept occurring and forgot that I had raised the issue regarding that. 

    I just wanted to say thankyou for all your help. 😃 👍 😉 Having the updated version available definitely helped. I can say as of now Poppit Bingo is working fine for me. 🙌

    By the way didn't realise but wondering why there is a 'YR' after my username. 🤔I just don't remember having noticed it before as it's always been 'PgozGurl' not 'PgozGurlyr'. Just curious that's all. 🤔

    Anyways thanks once again for all the help. It's highly appreciated. 🙂

    Kind Regards & Take Care.

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @pgozgurlyr

    Thanks so much for the update! That's great to hear that it's behaving for you now. 🙂

    As for your username, the AHQ username goes off of the primary EA user ID you have set. Unlike the Pogo screenname, the one you use on AHQ can be updated at any time. You're welcome to update it at https://profile.ea.com.

    Happy gaming!

    Arrenai 🐱


    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

  • pgozgurlyr's avatar
    pgozgurlyr
    6 years ago

    Hi Arrenai,

    I think I spoke too soon lol 😳 Unfortunately it started playing up again with the same with one of the same messages. 🤭

    However sometimes it tends to reload itself but I never get to collect any rewards given. 😕

    Please note: I have attached screenshots that could help you in understanding what I mean.

    It's annoying when you keep losing tickets especially on the winning games or ones with more bingos called out and plus when I have to complete daily goals which I might have earlier, had it not got stuck or rebooted and start reloading itself. 

    Don't know if anyone else has had similar issues.

    Maybe I will try another browser specifically when playing Poppit Bingo.

    Nonetheless thankyou for all the help & assistance so far.

    Kind Regards 🙂

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @pgozgurlyr.

    Just to rule it out, can you try our HTML5 troubleshooting? I'd like to see if it helps improve the game behavior for you.

    Arrenai 🐱


    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @pgozgurlyr. I'm just checking in. How did the troubleshooting go?

    Arrenai 🐱


    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

About Pogo Technical Issues & Bugs

Join the Pogo community to talk about game issues, browser and HTML5 troubleshooting, and report bugs in the games.4,748 PostsLatest Activity: 9 minutes ago