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EA Staff (Retired)

Re: Re: what happened to the game Pogo Scrabble??

Hey there, @lavonnejane1943.

We can walk through the troubleshooting in this thread if that's fine. There's a few different steps in there, such as closing and reopening your browser, clearing your cache, and checking your system specs. Is there a specific header or two that you're having trouble with?

Arrenai 🐱

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4 Replies

lavonnejane1943
5 years ago
Why is it not considered a forfeit when someone leaves the game before completion? I played three games today and just towards the end, the opponent left the game; left me hanging. I am being penalized because I choose to stay in the game and not be a quitter. Why isn't there some way to penalize these quitters? This goes on day after day along with all the other glitches in this game. You folks have offered me assistance to try to work out the problems. Please tell me how you can help me work this out? Thank you.

[CM Edit: Removed ALL CAPS to adhere to the Answers HQ rules.]
EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @lavonnejane1943.

Thanks so much for your feedback regarding the ratings and how they behave. I'll be sure to pass it along to the Pogo team.

Arrenai 🐱

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lavonnejane1943
5 years ago
From your experience, what do you think the POGO team will do about this issue? This is totally unfair the way this system is presently set up. Thank you.
EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @lavonnejane1943.

I'm not able to speculate, but rest assured that they are listening, especially on issues like this. Any changes or tweaks may also take time as it would affect multiple table games, require discussion, coding, testing, and the like.

Arrenai 🐱

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