Forum Discussion

Not applicable

5 years ago

Re: Trizzle game took my gems for power ups but I am not able to use them

I purchased gems while playing a Pogo game to use for power-ups. Yet I have not been able to apply the purchased gems to the game. I had this problem before and needed help from rep to get the gems...

EA_Arrenai

EA Staff (Retired)

5 years ago

Hey there, @cbtoleonicx.

As the thread you replied to was over a year old, I broke off your post into a new thread to be worked out.

When you try to use the gems for power-ups in the game, what happens? Do you get an error message when you try?

Arrenai 🐱

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cbtoleonicx
Not applicable
5 years ago
In response to your question, Arrenai, when attempting to load gems into the game, there was no response of any kind ... error or otherwise. I did have a chat with a EA rep about the issue, but after more than 30 minutes, he could not offer a solution (tho made a valiant effort). Now I want to cancel my gem order and get a refund. (I see EA offers no simple solutions for that either.) Also, although I have long enjoyed my approximate 15 years as a POGO player, this experience has swayed me to NOT renew my subscription. EA has made it too difficult to dig for solutions to problems.
- EA_Arrenai
  EA Staff (Retired)
  5 years ago
  Hey there, @cbtoleonicx.
  
  Do the Gems show up in your Gem Transaction Log under My Account? If you made the purchase and received the emailed receipt for the purchased Gems, but didn't get them in Pogo and they don't show up in your Gem Transaction Log, you can reach out to our EA Help game advisors and they can look into it. They can often assist with missing items of that type.
  
  To contact EA Help:
  
  Go to https://help.ea.com
  
  Click "Contact Us"
  
  Select Pogo from the game list
  
  Select PC or Mac
  
  Select Missing content > Never received content
  
  Click Select contact option
  
  If you would prefer to reach out on social media instead:
  
  You can contact EA Help on Facebook Messenger here: https://www.facebook.com/EAHelpHub/
  
  You can send a Direct Message on Twitter here: https://twitter.com/eahelp
  
  Arrenai 🐱
  
  Did you receive an awesome, helpful response? 👍 +XP!
  
  Was your issue resolved by a great post? 🙌 Accept as Solution
  
  ASK. ANSWER. LEVEL UP.
  - EA_Arrenai
    EA Staff (Retired)
    5 years ago
    Hey there, @cbtoleonicx. I'm just checking in to see how things are going. Did you have an opportunity to reach out to EA Help?
    
    Arrenai 🐱
    
    Did you receive an awesome, helpful response? 👍 +XP!
    
    Was your issue resolved by a great post? 🙌 Accept as Solution
    
    ASK. ANSWER. LEVEL UP.