Farm Merge Valley - Missing Content
I purchased 2250 gems to play in the new game Farm Valley. I wanted to purchase a land package in there, it takes crystals to buy land so I used 970 gems to purchase 3500 crystals and then used 3299 of those to purchase the land package. I played for a while and cleared the land and then signed off to fix lunch, came back and land package had been taken back and it and my gems and crystals that I had used to paid for it were not return to my account. HELP!!
LindaV47 and all readers
Hello! Thank you for being part of our Pogo Community 😊🎉I'm sorry to learn that you're experiencing some trouble with buying power-ups or that items you've purchased are vanishing. I can imagine how frustrating this must be and I apologize for the delay in anyone assisting you.
🌟The new Player Support Page advises us to contact EA Help if we are experiencing issues with billing or payment concerns, missing content, purchases, lost progress or missing items and other specific account issues.
- Guidance & How To → Pogo Customer Service Guide: Where to Go & How to Get Help
- From the Pogo Team → Getting the Help You Need on Pogo
- Contact EA Help → Pogo Support Page
For privacy and security, any concerns with monetary transactions, gems, missing content and other specific account concerns, cannot be handled in forum communities or social media messages. Please contact Pogo's official support through the secure portal so your information can be reviewed safely and privately.
If you have any other questions or need further assistance, please don’t hesitate to reach out again. Together with fellow players and our EA Community Managers, we are here to provide you with more support. Please also know you can reach out to EA Help at any time and speak with someone immediately → Pogo – Official EA Help support
Hope everything works out for you and Take Care 🌷🐈⬛