Re: Trizzle game took my gems for power ups but I am not able to use them

On Oct. 3 I was trying to get info on how to cancel an order I had place for POGO gems since I could find no way to implement the gems into games I play.  In that regard, I spoke with an rep who offered to try to resolve the gem issue before pursuing a refund on the order.  Baras guided me to a method of doing that, and between the two of us we figured out the tactic.  So for now I will remain a POGO player.  But, Arrenai -- the questions remain:  why must a player have to make such an arduous effort to get to this kind of resolution?   And why is the method of incorporating purchased gems into a game so convoluted?   Such information should be easily accessible in the main menu for all players.  For example, in order to retrieve gems in the game, Quinn's Aquarium, one must go to the "Entrance" of the game...then click on the gear icon on the upper right of the screen...then click on "Store"...then at "Shop Power-up's" click on the window of the desired power-up...then click on the gem icon on the right to "buy" gems for the game (word "buy" is misleading).  You can see there are a number of somewhat complicated steps to take -- certainly not customer-friendly.  Why isn't there a simpler method?  And where is that information available to your customers?   I hope EA get this issue modified so no other players must go through a similar exercise.