Forum Discussion

clubpogo2007

Rising Novice

Re: TROUBLE RENEWING POGO ACCOUNT

I am having the exact same issue and who are we supposed to reach out to exactly? I've talked to 2 chat representatives on this very site and they have no answers as to why Paypal isn't working with the site. Even made a video to show what is happening when I try to renew. No personal information is shown.

https://www.youtube.com/watch?v=H4JL3w1BXNc (if the video above doesn't load)

1 Reply

EA_Illium
EA Staff (Retired)
1 year ago
Hi @clubpogo2007, To confirm if you speak to community managers or community members here on the forums neither will have information on why your order may be failing.

You will need to use the steps I shared above to contact our support on our help.ea.com site to take a further look.