[Resolved] Eset AV, Preventing games from loading
As of today, some games trigger a virus warning and will not load - so far I have run into this with Tri Peaks and Word Whomp. See attached message
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hey @overtuwVJmJk
Anti-viruses can sometimes flag our Games and site if they believe they are malicious. As long as you play from Pogo.com and do not use third-party apps or sites you should be able to click past this message.
If your AV is not allowing you to do so, then I would recommend adding an exception for Pogo.com and the games you play.
Thanks!
Hoping for a speedy repair on your end Ok I use eset as my anti virus and when the boxed popped up blocking both tri peaks and word whomp it comes up with the same application issue which is (JS/Packed.Agent.H) so I did my own investigating on the web by looking this application up It's a Trojan so someone on your staff who has worked on these few games has a Trojan on their computer and has infected those games which need to be repaired as well as looked into before the person works on more games and infects them. Thank you
I think you are right and Pogo needs to fix right away. Several in my family will cancel Pogo if this does not get fixed. Eset has always protected my computer, no way I will go around it and let Pogo infect it just to play games.
If you go to Eset Forum look under malware find and cleaning and click on topic Club Pogo and selective games blocked by eset. They given a solution on there.and I hope it will help the ones having issues with games
I have done that and all caem out clean. I ran it on Edge and Chrome..Nothing. Computer was clean..So that does not work. Thanks
