Forum Discussion

Not applicable

4 years ago

[Resolved] Eset AV, Preventing games from loading

As of today, some games trigger a virus warning and will not load - so far I have run into this with Tri Peaks and Word Whomp. See attached message

EA_Illium

EA Staff (Retired)

4 years ago

Hey @overtuwVJmJk

Anti-viruses can sometimes flag our Games and site if they believe they are malicious. As long as you play from Pogo.com and do not use third-party apps or sites you should be able to click past this message.

If your AV is not allowing you to do so, then I would recommend adding an exception for Pogo.com and the games you play.

Thanks!

b8eiouy49ein

New Rookie

4 years ago

I have had ESET as my anti virus for years and never had a problem until this past week.

It has to be something on pogo end as the trojan doesnt appear anywhere on my computer.

I do not think it is right for me to disable my anti virus to play games you have not cleaned

up on your end. And as such this is not a value for me being able to play and is costing

me not being able to finish items I had started. I hope you will reach a solution and keep

us posted as to how you are fixing your issue with ESET protection.

b8eiouy49ein
New Rookie
4 years ago
@b8eiouy49ein
I cannot make the solution you posted work and have tried the solution that was posted on eset and cant do that one either... guess i just wont renew