[Resolved] Eset AV, Preventing games from loading
As of today, some games trigger a virus warning and will not load - so far I have run into this with Tri Peaks and Word Whomp. See attached message
Forum Discussion
I am having the same problem, I opened a post about this, I also play Tri Peaks and First class solitaire, also Word Whomp all the time, and they haven't worked since July 7th, I played them on July 6th with no issues. There are a few of us on my post having the same issue, and we all have eset for security. The way I see it something changed between July 6th and 7th, so what ever pogo did in that time period needs to be reversed. Here is my post, and so far no one has come in to address the issue: https://answers.ea.com/t5/Technical-Help/Tri-Peaks-Solitaire-not-loading/m-p/10497750#M8361 By the way I don't get that message from eset I just get a blank screen so there is no way to bypass the message to play the game. There is no way to add pogo to a whitelist either. I normally use Norton for my security but for work I was given eset and have to use eset, with norton I would be able to add to a whitelist.
I have eset as well. Anyone know the solution?
EA_IlliumEA Staff (Retired)
Thanks, everyone for the information you have provided so far.
It seems like everyone is getting this with a game that has a go wild badge, Can everyone running into this issue confirm this and the following information.
- Web Browser being used?
- Device being used?
- Security being used?
Thanks!
I am getting on these games - Tri Peaks, Word Whomp and First Class Solitaire. Not sure if those are go wild badge games or not. I'm on Windows 10 laptop, it happens in Chrome and Edge. Eset is the AV software, and the url of the module it is complaining about, at least for word whomp, is https://cdn-h5wordwhomp-prod.pogospike.com/23/src/project.js. For tri peaks it is /67/src/project.js. It reports a possible trojan in this file - JS/Packed.Agent.H
- EA_Illium
Hey Pogo Players!
It seems like the reports we've seen come in on Answers HQ and the Pogo Forums are having issues with the Eset Anti-virus Software.
Its possible updates or changes were made with the Eset software and now they believe Pogo and its games are a potential threat.
They have a few different guides to allow a website to load and through their security, so you can get back to playing games. Can everyone having this issue try these steps and let me know if you continue running into issues?
*** Notes: you may need to go through each link depending on what state Eset has the Pogo site in.
- How do I use my ESET product to block or allow websites?
- Exclude a safe website from being blocked by Web Access Protection
- Unblock a safe website on an individual workstation in ESET endpoint products
Thanks!
I have tried to do the solutions that you have posted..
I went to the ESET forum and tried to do the fix there.
I guess I am just not that proficient at this and wont
be able to play any of the games that this has effected.
It just amazes me that one day I can play all the games
and less than twenty four hours later I cant play almost
half of them. It cant be eset as nothing about it changed
from one day to the next. So again I guess I won't be
renewing a membership. Its really to bad as I have
been a member for many many years.
- @b8eiouy49ein I agree, everyday another game develops this problem. I won't be renewing my account either.
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