[Resolved] Eset AV, Preventing games from loading
As of today, some games trigger a virus warning and will not load - so far I have run into this with Tri Peaks and Word Whomp. See attached message
Forum Discussion
I have eset as well. Anyone know the solution?
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Thanks, everyone for the information you have provided so far.
It seems like everyone is getting this with a game that has a go wild badge, Can everyone running into this issue confirm this and the following information.
- Web Browser being used?
- Device being used?
- Security being used?
Thanks!
I am getting on these games - Tri Peaks, Word Whomp and First Class Solitaire. Not sure if those are go wild badge games or not. I'm on Windows 10 laptop, it happens in Chrome and Edge. Eset is the AV software, and the url of the module it is complaining about, at least for word whomp, is https://cdn-h5wordwhomp-prod.pogospike.com/23/src/project.js. For tri peaks it is /67/src/project.js. It reports a possible trojan in this file - JS/Packed.Agent.H
- EA_Illium
Hey Pogo Players!
It seems like the reports we've seen come in on Answers HQ and the Pogo Forums are having issues with the Eset Anti-virus Software.
Its possible updates or changes were made with the Eset software and now they believe Pogo and its games are a potential threat.
They have a few different guides to allow a website to load and through their security, so you can get back to playing games. Can everyone having this issue try these steps and let me know if you continue running into issues?
*** Notes: you may need to go through each link depending on what state Eset has the Pogo site in.
- How do I use my ESET product to block or allow websites?
- Exclude a safe website from being blocked by Web Access Protection
- Unblock a safe website on an individual workstation in ESET endpoint products
Thanks!
I am using eset. have been for many years with no problems until POGO made site updates about a week and a half or so ago. I find the timing on this very compelling that it is on POGO's end not eset's as I had not received any software update notice from eset. Only updates two days in a row from pogo that site is down for updates/maintenance then the virus warnings popping up the next day and very day since then with new games being added to the list each day I log on to pogo's site. I contacted eset and was told no issues could be seen on their end and was suggested not to override block. As someone posted earlier along the the lines that it is not our job to do YOUR company's research or resolve YOUR issues. I am adding to this that we are not the ones being paid to do that type of service. We are paying you for your services. I am giving time and having faith in POGO that this will be resolved shortly. If not, I will cancel membership.
I have tried to do the solutions that you have posted..
I went to the ESET forum and tried to do the fix there.
I guess I am just not that proficient at this and wont
be able to play any of the games that this has effected.
It just amazes me that one day I can play all the games
and less than twenty four hours later I cant play almost
half of them. It cant be eset as nothing about it changed
from one day to the next. So again I guess I won't be
renewing a membership. Its really to bad as I have
been a member for many many years.
- @b8eiouy49ein I agree, everyday another game develops this problem. I won't be renewing my account either.
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