Monopoly Sudoku - Charged but Powers Ups never came through

I ran out of second chance power ups and went to buy more. I was able to buy but it would not return from the buy screen to let me use one. At first I thought it was not taking my order as it would show me both uncovered and not let me use one. this happened several times so I got out and found I purchased 40 but could not use them. Please fix.

Does Pogo read these posta ? I am sick of the problem with Monopoly Suduko, I am close to cancelling my yearly subscription, if  the problem is not fixed today I am gone !! Waste of money !!!

Hi -Summerbrzz-​ and greenhudsoniq​,

I'm catching up with posts (I was out for a few days there) and just spotted yours. I'm sorry to hear you're missing the power-ups.

Please get in touch with our support team as soon as you can. They can take a look at missing content issues and may be able to replace the gems you're missing from the power-ups after they investigate things. Let them know your Pogo username, the name of the game 'Monopoly Sudoku', the names of the power-ups that didn't come through, how much each costs in gems, and the date this happened; that should help them find things a bit faster. 

To reach them, use these steps:

• Open this guide: 'How do I get Club Pogo Renewal Rewards?'. 
• Scroll to the bottom and click 'Contact Us' to start the chatbot:
  • Is this the game you need help with? 'Pogo™' > Yes
  • Tell us about the issue you're having > Missing Gems
  • Could you please share your first name and last name? > First name, Last name
  • Which platform are you playing Pogo™ on? > PC / Mac
  • Could you please share your email address? > type out email address
  • Is this what you need help with? 'Find missing content' > Yes, that's it
• Once you select those options, this page should load. Under 'Contact an advisor', select the option to 'Chat with us'.

Some of the options I've shared aren't a perfect match for this issue, but they are the best available options to open a case for missing content at the moment. Those should help you connect with the support team, who'll look into this for you from there. 

- EA_Lanna

I just tried EA_Lanna steps and CHAT changes "missing gems" to "Find missing content".  Not encouraging. I may have been credited with the power ups, but I would rather have the gems back. Not a happy Monopolist now. I totally do not trust this game.  

me too I would like all the gems I used to buy extra lives and did not receive them. also received PCE-7 error and took money won and would not let me purchase property.