Forum Discussion
Thanks, everyone for the information you have provided so far.
It seems like everyone is getting this with a game that has a go wild badge, Can everyone running into this issue confirm this and the following information.
- Web Browser being used?
- Device being used?
- Security being used?
Thanks!
I am getting on these games - Tri Peaks, Word Whomp and First Class Solitaire. Not sure if those are go wild badge games or not. I'm on Windows 10 laptop, it happens in Chrome and Edge. Eset is the AV software, and the url of the module it is complaining about, at least for word whomp, is https://cdn-h5wordwhomp-prod.pogospike.com/23/src/project.js. For tri peaks it is /67/src/project.js. It reports a possible trojan in this file - JS/Packed.Agent.H
- EA_Illium4 years ago
EA Staff (Retired)
Hey Pogo Players!
It seems like the reports we've seen come in on Answers HQ and the Pogo Forums are having issues with the Eset Anti-virus Software.
Its possible updates or changes were made with the Eset software and now they believe Pogo and its games are a potential threat.
They have a few different guides to allow a website to load and through their security, so you can get back to playing games. Can everyone having this issue try these steps and let me know if you continue running into issues?
*** Notes: you may need to go through each link depending on what state Eset has the Pogo site in.
- How do I use my ESET product to block or allow websites?
- Exclude a safe website from being blocked by Web Access Protection
- Unblock a safe website on an individual workstation in ESET endpoint products
Thanks!
- 4 years ago
I am using eset. have been for many years with no problems until POGO made site updates about a week and a half or so ago. I find the timing on this very compelling that it is on POGO's end not eset's as I had not received any software update notice from eset. Only updates two days in a row from pogo that site is down for updates/maintenance then the virus warnings popping up the next day and very day since then with new games being added to the list each day I log on to pogo's site. I contacted eset and was told no issues could be seen on their end and was suggested not to override block. As someone posted earlier along the the lines that it is not our job to do YOUR company's research or resolve YOUR issues. I am adding to this that we are not the ones being paid to do that type of service. We are paying you for your services. I am giving time and having faith in POGO that this will be resolved shortly. If not, I will cancel membership.
- 4 years ago
After spending several hours to fix the ESET problem, can't remember where I found it, but using logs on ESET to make an exclusion worked. You have to put an exclusion for each game, but it was pretty easy once I figured it out.
On ESET click on TOOLS, then Log Files. When the logs show up, like below, right click on the log you want to exclude and the insert below comes up and you choose create exclusion. Another popup appears and you click on the Create Exclusion button. I did that for Tri-Peaks, Mohjong Sanctury and Word Womp. So far it worked great. Name of game is within the Log Name.
I hope this helps.
You can also create a detection exclusion from logs:
- 4 years ago
Worked great got the games back
- 4 years ago@EA_Illium I tried all of these. Still won't load sites.
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