Forum Discussion

4 years ago

[Resolved] Eset AV, Preventing games from loading

As of today, some games trigger a virus warning and will not load - so far I have run into this with Tri Peaks and Word Whomp. See attached message

EA_Illium

EA Staff (Retired)

4 years ago

Hey @overtuwVJmJk

Anti-viruses can sometimes flag our Games and site if they believe they are malicious. As long as you play from Pogo.com and do not use third-party apps or sites you should be able to click past this message.

If your AV is not allowing you to do so, then I would recommend adding an exception for Pogo.com and the games you play.

Thanks!

helpfulHelen529

4 years ago

@EA_Illium Me too

vkt1011
4 years ago
my security blocks the game and some others such as FCS, Tri Peaks, although these are games I normally play
it's been like that for a little over a week, hopefully it will be fixed soon. Please???????????
- Mustang5451
  4 years ago
  Click on Tools -Advance ( bottom right corner ) -Log Files. Go thru to find the one that says JS/Packed.Agent H..Click on the file and hit Create exclusion at the bottom. I had 32 and held down the ctrl button and clicked on each one..Then hit create exclusion button at the bottom. It worked. This is for if you should have ESET