Have been seeing reports within the forums (members helping members forums) regarding previously opened day not remaining unlocked. I was personally able to verify this on another 3 other accounts (none being this Mod_Kalan account, as I don't enter sudoku often here) I have access to. The previous day (April 22) WAS opened, but today was locked upon entering today, April 23.. This was also reported as happening on April 20 as well. Here is a link to posts within the members helping members forums regarding it. https://games-forum.pogo.com/viewtopic.php?f=383&t=222750&p=2164669&sid=9793bc24045ca1e678d6094818e66550#p2164601

This has happened to me, too.I go in daily to unlock that day's puzzle.Multiple days this week remain locked although I did open them on those particular days.

OK, EA. With the fix in place, the days in Pogo Daily Sudoku are staying unlocked when players make daily visits to the game, regardless of whether they play any puzzles. Thank you and well done.Now that the technical part of the issue is handled, how about making with some customer service and making arrangements for players to be able to get to those days which were affected by the bug? April 20 to June 14, if I remember the dates correctly.If you do nothing, the message you send is, "EA doesn't give a rat's rump about customer service." If you would prefer for people to get a different impression, then it would behoove you to do something about the glitch-affected days.It seems to me that the simplest solution would be to simply grant everyone enough keys to unlock all of the affected days. That would make things right for everyone, regardless of whether they used keys to unlock days before they realized it was a glitch. And as for players who played at least one puzzle a day in that time span and were fortunate enough to have the days stay unlocked, they get a bonus for their diligence. Or maybe they could be given the option to redeem the keys for gems?That last is just a thought; I figure that would be more complicated. But simply granting enough to keys to unlock the affected days would square things up for everyone. More than that, it would be the right thing to do and would give EA a chance to come off as attentive service providers rather than uncaring techies.Please and thank you!

This issue is not resolved. What has been done to make up for days having been re-locked due to the glitch? C'mon, EA, let's see some customer service here! Thank you.

Are they trying to reproduce the issue to see if it is actually happening? Did they find the issue and trying to find a remedy? Either way, day by day, the game is not working as intended and seems to now be sitting at (possibly) 16 keys that would be owed to players as the days would relocked due to no fault of the player.Is it a matter of reproducing the issue, because to me, it seems players are able to reproduce it almost daily and as a mod in the members helping members forums, we do tend to get looked at for answers and yet even we don't have any (while we are affected as well). All the players want is the game returned to how it was working BEFORE the update which caused days to not remain unlocked as long as the game was entered on that day and a reimbursement of lost keys for unlocking days that they should not have been required to use to do so.

Have you made any provision for unlocking days that were affected by the bug? Or for reimbursing users for keys that they used to unlock days before they knew of the bug. If the answer to either of these questions is "no", then the matter is NOT closed and you have no business marking this issue as resolved.

[Resolved] Pogo Daily Sudoku: Days not remaining unlocked

148 Replies

Seaangel47
4 years ago
This has happened to me, too.
I go in daily to unlock that day's puzzle.
Multiple days this week remain locked although I did open them on those particular days.
CheekyVirgoVixe
4 years ago
You can add me to the list, I go in every day to unlock the day and play the daily specials, currently it shows April 20th and 22nd are still locked.
Daxmomma
4 years ago
@Mod_Kalan I have had this problem since April 20. I go in faithfully each day to unlock the puzzle for that day and 4/20 thru 4/23 show as locked after initially showing as unlocked. I have gone in again today already (4/24) and like each day before it's showing that today is unlocked..
JayArvee
4 years ago
I find that if I play one game it remains unlocked.
Seaangel47
4 years ago
@JayArvee We never had to play any game before to make sure the day remained unlocked. I only play this game when there is a badge because it is not one of my favorites.
geoffw6612Oe
4 years ago
@Mod_Kalan Happened to me too. Pogo owes me 2 keys.
missbabypaws
4 years ago
If I do not play one of the daily puzzles for the day that I load Pogo Daily Sudoku, the next day that date is locked. Yesterday(April 24th), I replayed puzzles from a previous day, today the 24th is locked.
_kathyh3_Tz
4 years ago
@Mod_Kalan It started for me on the 21st. I click it every day and the next day it is locked again. Today (25th), I hit beginner game and then closed it. I'm waiting to see if it's locked again tomorrow.
Lucky1Ren
4 years ago
Every day I open the game Pogo Daily Sudoku to get it unlocked for that day, and since April 19th it hasn't been working. It would show as unlocked that day, but when I open it the next day the previous day is no longer unlocked, please fix this. Yesterday I opened the game 3 times to make sure it was unlocked, and today it's no longer unlocked.
Lucky1Ren
4 years ago
I have been having this problem also since April 20th.