Community ManagerThanks for checking again, everyone. That it's not currently working is to be expected as the planned fix has not gone live yet, but I just wanted to be sure nothing had changed with the new month in the meantime.
I don't yet have a date to provide but am keeping an eye on this internally to see when that becomes concrete, thanks again.
Okay, EA chowderheads, I've tried being nice and patient about the question of making right the glitch-locked days.
What does it take to get you guys to act, or at least answer? Must I escalate to meanness and public shaming?
Just want to say for the record that EA_Illium did respond to me via private message several days ago. I wasn't until today that I noticed the new message in my inbox.
His remedy, however, doesn't go nearly far enough, and there are plenty of players other than me who rightfully want to be made good for the days that were locked by the glitch.
I still think that the most elegant solution is to give everyone enough keys to unlock all the days. Don't tell me its impossible; let's see what can be done about making it possible. Thank you.
I definitely think that we should be given keys to make up for all the days that were locked while they were
trying to figure out what the problem was. They are supposed to be the experts but it sure took them a LONG
time to figure out what was wrong and correct it. But they are NOT finished. We need keys to open all the
days during their investigation. I count 38 days that my days were locked after I unlocked them.
Just OPEN all the days.
So, I contacted support through chat earlier to see if they would do anything about the few days I had relock on me. I had very few and requested keys for them, a total of 5, and they told me it was beyond their limitations to do anything about it. I asked if they could give me 15 gems to buy the keys myself, which amounts to $1.50 and again was told no because it is beyond their limitations. I find this absolutely unacceptable for an issue that was due to their programming and beyond any of our control. But clearly, they are completely unwilling to do anything further and we are all just supposed to give them more money to unlock days we already invested our time to unlock in the first place. Absolutely absurd!
seeing how POGO doesn't want to compensate for the days relocked and keys used, maybe we should think about NOT RENEWING our SUBSCRIPTION to POGO
