Gofasterrrr
Hello! I consolidated some of your postings today for this specific issue. I'm sorry to hear that Scrabble is persistently freezing for you. At present, there have been no reports either here or on the Pogo Forums regarding Scrabble's failure to function as of yet. However, would you kindly take a moment to provide a detailed report of this issue?
Here are the steps > How to Report a Problem on Pogo - Complete Guide | EA Forums - 12639898
For billing questions or refund requests, please contact EA Help directly. Here in forums, they are unable to assist us with specific account or payment information due to being a public forum community (just like Pogo Forums on the website). You can contact EA Help by logging in with your Pogo credentials and open a case. How to > [POGO] How to Contact EA Support | EA Forums - 12464874