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bulldoggal7's avatar
bulldoggal7
5 years ago
Solved

Scrabble will not load

The last few days, scrabble will not load.  I’ve had no problems with other games.  Is anyone else having this problem?  Suggestions?  

  • EA_Arrenai's avatar
    EA_Arrenai
    5 years ago

    Hey there, @bulldoggal7.

    Let's give a few things a try here to see if it improves loading for you.

    • Please give it a few minutes to load for the first time. This narrows down if it is just slow to load, or is outright failing to load.
    • If it continues to not load, please try our HTML5 troubleshooting. These steps are built out specifically for loading issues like the one you describe, and have helped many people.
    • If you try the troubleshooting and still are not able to get into SCRABBLE, can you share your browser information from the Pogo Compatibility Tool, as well as your DxDiag? If you can attach it as a file to a post, I'd love to take a look.

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

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  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @bulldoggal7.

    Let's give a few things a try here to see if it improves loading for you.

    • Please give it a few minutes to load for the first time. This narrows down if it is just slow to load, or is outright failing to load.
    • If it continues to not load, please try our HTML5 troubleshooting. These steps are built out specifically for loading issues like the one you describe, and have helped many people.
    • If you try the troubleshooting and still are not able to get into SCRABBLE, can you share your browser information from the Pogo Compatibility Tool, as well as your DxDiag? If you can attach it as a file to a post, I'd love to take a look.

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @bulldoggal7. I'm just checkin' in. How did the troubleshooting go for you? If you're still experiencing loading issues, were you able to get the DxDiag?

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

  • crdabney's avatar
    crdabney
    5 years ago

    For me, it's been a couple of months. I'm experiencing withdrawal, not doing well.. 

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @crdabney. That's no fun. Have you had a chance to try the troubleshooting from the Accepted Solution yet?

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

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