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Hey there, @okhubbards.
I'd love to look into this. Can you share a screenshot of what you're seeing when the Sharks can't be removed?
Here's the information on how to take a screenshot regardless of your PC's operating system:
Screenshots can help us see what you're seeing. I look forward to hearing from you.
Arrenai 🐱
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- EA_Arrenai5 years ago
EA Staff (Retired)
Hey there, @okhubbards. I'm just checking in. Are you still having trouble with level 471? If so, were you able to get the screenshot? It would help a ton.
Arrenai 🐱
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- 5 years ago
Hi there!
I was finally able to get the game to work--after employing/wasting an incredible number of power ups that I purchased and didn't work! After asking the question and waiting 24 hours, I returned to Snowbird and tried again. This time the I completed the level without any problems or power ups! I have absolutely no idea why the game messed with me the one day. It was/is exasperating as it acted as a normal level of snowbird. But, the cards you collect to remove the shark hazards were not there to be collected. I didn't think about taking a screen shot! (I'm extremely OLD school--emphasis on OLD!!!) I do still feel that I was robbed frankly as I used gems to buy power ups hoping I could get through that level and nothing helped! Usually when something happens (something doesn't work as supposed or expected) I usually ask my youngest son who is in his mid 30s to help me figure out what to do. But, he has been hospitalized and couldn't help me. That's how I ended up finding the place to ask questions!!
Thanks for listening.
- EA_Arrenai5 years ago
EA Staff (Retired)
Hey there, @okhubbards. I'm sorry to hear you had a string of bad luck, but it's good to hear that you were able to get through the level the next day. Thanks for the update. Happy gaming!
Arrenai 🐱
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