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Lynm74's avatar
Lynm74
10 months ago
Solved

Solitaire Home Story Issues

I was playing last night spent lots of diamonds to advance my levels made it to level 871 used my diamonds for my upgrades etc. Start today and when I entered the game it started me at level 809. All...
  • EA_Illium's avatar
    EA_Illium
    10 months ago

    Hey @Lynm74 

     

    Thanks for taking a moment to let us know what you're running into with Pogo Games, When you have a moment could we start by giving the following steps a try? 

     

    • Try restarting your device and potential your internet equipment
    • Clear your Web browser Cookies/Cache
    • Check if your device has updates, as well as your web browser
    • Try using your browser Incognito Mode... This may require you to manually sign in
    • Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

    Also, make sure your device meets the Requirements (<-- click here) to play POGO games. If you continue running into issues playing your games, Would it be possible to get the following information? 

     

    • Screenname:
    • What Device are you using?
    • Which web browser do you play on?
    • Do you get an error message at all?
    • Screenshot of how your game appears...

    Thanks and have a Great Day!   

EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
10 months ago

Hey @Lynm74 

 

Thanks for taking a moment to let us know what you're running into with Pogo Games, When you have a moment could we start by giving the following steps a try? 

 

  • Try restarting your device and potential your internet equipment
  • Clear your Web browser Cookies/Cache
  • Check if your device has updates, as well as your web browser
  • Try using your browser Incognito Mode... This may require you to manually sign in
  • Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

Also, make sure your device meets the Requirements (<-- click here) to play POGO games. If you continue running into issues playing your games, Would it be possible to get the following information? 

 

  • Screenname:
  • What Device are you using?
  • Which web browser do you play on?
  • Do you get an error message at all?
  • Screenshot of how your game appears...

Thanks and have a Great Day!   

  • momplayingbeanx's avatar
    momplayingbeanx
    6 months ago
    @EA_Illium I am having trouble with this game as well it takes away my stars and i cant go forward with my prog

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