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BlueStar1988's avatar
BlueStar1988
New Novice
2 years ago

Solitaire home story took my gold coins

I had close to 3000 coins and would have gone a bit over after winning a game, but instead of my coins increasing, they rapidly dropped down to 956. This is not okay since I actually paid gems to get them. I would like some type on compensation or I'm going to have to give up on this sight. This is ridiculous.

2 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @BlueStar1988 

     

    Thanks for taking a moment to let us know what you're running into with Pogo Games, When you have a moment could we start by giving the following steps a try? 

     

    • Try restarting your device and potential your internet equipment
    • Clear your Web browser Cookies/Cache
    • Check if your device has updates, as well as your web browser
    • Try using your browser Incognito Mode... This may require you to manually sign in
    • Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

    Also, make sure your device meets the Requirements (<-- click here) to play POGO games. If you continue running into issues playing your games, Would it be possible to get the following information

     

    • Screenname:
    • What Device are you using?
    • Which web browser do you play on?
    • Do you get an error message at all?
    • Screenshot of how your game appears...

    Thanks and have a Great Day!   

  • BlueStar1988's avatar
    BlueStar1988
    New Novice
    2 years ago
    @EA_Illium I did all that before I logged in to play yesterday. Didn't work.
    BlueStar1988, my personal PC, Chrome, no error messages, can't do a screenshot. It would show the game how it appearing as normal. I finished the badge I was on so my coins are different.

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