Solitaire Home Story won't load
Hello, Solitaire Home Story won't load. It gets stuck on the intro screen. I have the latest browser (Chrome) have tried other browsers, cleared cache, restarted router, etc... When I log out, and...
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hi @proudgk
Can you try going through the following steps and let us know if you continue running into issues after?
- Restart your device and modem/router then try to load your game
- Clear your Cache/Cookies (<-- link)
- Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates
- Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)
- Try another Browser (Chrome, Edge, Safari)
- Check your device meets the Requirements (<-- click here) to play POGO games
If you continue to run into issues Please Let us Know:
- Screenname:
- Device Make/Model:
- Which Web Browser (and Version) is being used:
- Are you getting an Error Message? (If so what is it)
Cheers!
The problem still exist, please help. And now there are badges in Pogo's newest 53 badge spectacular.
My screen name is: bestmomone
Device is PC fairly new, and fully updated.
Multiple browsers. Mainly Google and Edge (fully updated)
I am having the same problem with my Solitaire Home Story game not loading. I have contacted EA chat several times, and each time I'm told that it "may take some time" to resolve the issue. It isn't my computer since I've gone through all the recommended technical steps. My husband can log into the game fine on his computer, so I tried logging in under my screen name on his desktop, but the game still won't load. I downloaded the app and even tried to get into it using my phone, but nothing. When I click on the game, it looks like it's trying to load, so I wait. When I click the pogo home icon, it asks me if I want to quit the game and give up my progress. What progress?! I never got into the game! I had been working fine, then one day I started having the issue. All other games work fine.
Now I see a message on my issue page that says NO FIX AVAILABLE?!!
I have not been able to down load Home story for 3 weeks. I wrote them and nothing. Same old same old. Try this and that. It is not on my end POGO. It has to do with you. I really would like it taken care of so I can continue playing. If this continues I might as well end playing on pogo, I don't know what has happened to you all, but it sure has changed the way things are handled. Thank you
