Solitaire Home Story

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Hello! Thank you for posting about this issue, what you are describing is actually a very common occurrence on a browser-based gaming site like Pogo and the good news is it is usually a pretty easy fix!

Over time, our browser accumulates cookies, cached data and temporary files that can become bloated, also an outdated browser (which needs updating every 2-4 weeks) can interfere with how the game communicates with progress, loading, display and a variety of other occurrences that can occur.

Please take a moment to view the Pogo Troubleshooting Guide that walks you through everything step by step!

The guide covers things like:

• Clearing your cookies and cache
• Updating your browser
• Updating your device and drivers
• Restarting your device and internet equipment
• Checking your Anti-virus, Firewall, pop-up blockers and VPN settings as these can sometimes interfere with game progress and tracking

 

If you continue to experience this issue after completing the troubleshooting steps, please contact EA Help for additional support as outlined in the Getting the Help You Need on Pogo in Pogo Articles.

If you have any other questions or need further assistance, please don’t hesitate to reach out again. Together with fellow players and our EA Community Managers, we are here to provide you with more support.​ 

Wishing you all the best and take care! 🌷🐈‍⬛