I have recently resumed using Pogo and initially experienced successful loading, but for several months now, the platform has been unresponsive. While other games function correctly, I am encountering persistent difficulties loading Solitaire Home Story, which prevents me from participating in associated challenges. This technical issue is causing significant inconvenience and requires resolution.
Hello and thanks for resuming Pogo again! I'm sorry to hear Solitaire Home Story has not loaded for several months now, this is highly unusual. I noticed your commented on this post and troubleshooting steps and additional information was given.
Pogo is a browser-based gaming site, all its games are played directly in our web browser instead of requiring separate downloads. This means that our devices must remain updated, properly configured, and free from unnecessary clutter to ensure smooth operation. Browser-based games demand more from a device compared to regular web browsing, so a computer, phone or tablet that manages standard websites effortlessly might still face challenges if it has limited resources, is outdated, or not configured properly (even for one game because all games are built differently on Pogo).
However, keeping our device updated can be challenging. Most devices receive updates every 2 to 4 weeks, but these updates can come at any time. Some updates install automatically, while others require our approval. Additionally, over time cookies and cache can have a significant impact on performance. They expire, accumulate, and eventually become bloated, so they need regular maintenance to keep our device running efficiently.
Pogo provides the games, but we control a huge part of how well they run. Our device settings, updates, and maintenance all play a major role in the experience. Pogo cannot access our devices to run checks or change settings.
I double‑checked Solitaire Home Story before replying, and it’s loading and playing as designed on the Pogo website. Right now, it’s the Game of the Month, plus there’s the Treasure Island Season Event, Rose’s Roses, and several side mini‑games running at the same time. This particular game has a lot of moving parts, and it will use far more resources than simpler games.
Special Note for all Readers: If you are utilizing a cellphone or tablet, it is crucial to close all other applications. Mobile devices have considerably fewer resources than computers, which means that even one or two apps operating in the background can result in sluggish performance, freezing, or loading issues. iPads and iPhones, have additional built‑in restrictions and resource limits, which can affect how well certain games or even websites run. When playing Pogo on these devices, please be sure to close all other apps and tabs to free up resources.
Please give the troubleshooting steps a try! If you have any questions or need any help, please do not hesitate to reach out again with your device information for additional troubleshooting methods. Together with other players and our EA Community Managers, we would be happy to offer you more support.
Thank you for replying! I am using a Kindle Fire tablet and it's about a year old. I'm not to computer savvy so when asked about which platform I'm using, I'm not sure! Because it's also my Kid held reader I'm not wanting to download other programs such as Chrome etc.... I don't want to add viruses or malware to my reader. I don't have problems with the other games loading and I play the merge games a lot. I especially love the new farm one! I also like Matching Moments, Mahong Sanctuary where you work to build stuff up like the zoo. I miss Quinn's Aquarium as I was enjoying building the aquariums. Never have problems with those games or the regular Solitare games. I will make sure my tablet has any new updates compleded. Can you tell me when you ask about platforms what that means please? Thank you!
Thanks for your reply and sorry for the delay. Let's walk through together a couple of your concerns 🙂
"I'm not to computer savvy so when asked about which platform I'm using, I'm not sure!"
When asked what platform you’re using, that generally means are you playing on a tablet, phone, laptop or computer and which one? A platform is the type of device or operating system you’re using.
So, you answered correctly! You are using a Kindle Fire, have not downloaded any other browsers so this lets me know you are using: A Kindle Fire and probably with the default browser for those devices known as Silk.
Platform = The operating system / device type
Examples:
Browser = The app you use to view websites
Examples:
Both require maintenance, updating and cleaning due to the constantly evolving nature of the internet/technology.
Updates for our browsers and devices not only address issues but also enhance performance and safeguard our devices against security vulnerabilities, to ensure everything operates as intended.
"I'm not wanting to download other programs such as Chrome etc.... I don't want to add viruses or malware to my reader."
Because you’re using a Kindle Fire, you would download things through the Amazon Appstore. That’s the official store for Kindle devices, and it’s the safest place to get apps.
However, you make a point that matters so very much - "to my reader". A Kindle Fire is primarily designed as a reader, and that’s not just a casual description.
The Kindle Fire is built first and foremost as a reading device, and Amazon designed it around that purpose. It’s essentially a Kindle e‑reader with some extra tablet features added on. That means it’s great for books, magazines, and Amazon apps, and it works well for light browsing, streaming, and simple games. But it isn’t meant to handle high‑performance web‑based games, so some Pogo games may not run as smoothly on it at times.
🦉 The best analogy I can give is it's like trying to run a full-service restaurant using only a microwave. The microwave works great for simple meals, but it isn’t built for everything a restaurant may need to cook.
Is it possible? Yes, but we need to give it the best possible environment to perform. It can run many Pogo games, but it has limitations. Keeping it updated, clearing Silk’s cache, and restarting it regularly gives it the best chance to perform well. However, downloading another browser won’t help, because the device itself isn’t built for the more demanding gaming.
Steps to keep a Kindle Fire running at its best!
These are simple, safe steps, nothing technical, nothing risky.
Keep Fire OS updated - This ensures the device has the latest fixes and improvements.
Steps:
Keep the Silk browser updated - Silk updates automatically through the Amazon Appstore, but checking manually helps.
Steps:
Clear Silk’s cache - This removes old website data that can slow things down or cause games not to load.
Steps:
Restart the device regularly - A simple restart clears temporary memory and helps performance.
Steps:
Close unused tabs in Silk - Too many open tabs can slow the browser down.
Steps:
These troubleshooting steps are very basic and are a part of regular maintenance.
I should also mention there are additional steps you can take to make sure your Kindle Fire runs at its best. You might find it helpful to watch a short YouTube video about keeping your Kindle Fire clean and efficient. There are a variety of easy, beginner-friendly tutorials available that walk you through tasks like clearing up space, managing apps, and improving overall performance.
"I also like Matching Moments, Mahjong Sanctuary where you work to build stuff up like the zoo. I miss Quinn's Aquarium as I was enjoying building the aquariums. Never have problems with those games or the regular Solitaire games."
Those games are fun! Each game on Pogo is designed differently and at times by different developers to offer us a wider variety of games.
I truly understand you and many, many others miss Quinns Aquarium. This particular game was developed by a company called Jolly Bear Games and Pogo hosted the game. Neither Pogo nor Jolly Bear Games have shared the exact reason why Quinn’s Aquarium ended on Pogo, but it was likely one of those difficult decisions made for the long‑term good for both companies. Whatever the reason, it wasn’t a choice made lightly.
Hope this helps with understanding and thank you kindly for taking the time to read this! 🌷🐈⬛
Community ManagerCommunity Manager
EA Staff (Retired)
