The games won't let me buy Gems

Linda Vallery’s post highlights a recurring issue with EA’s Pogo platform, where she’s been unable to purchase gems for two weeks despite having a case number (203720229) and claims of escalation by EA Help, pointing to a potential systemic failure in EA’s transaction processing or customer support follow-through.

The related EA Forums post (web:0) mirrors Linda’s issue, noting that payment failures for gems on Pogo may stem from bank blocks or platform errors, with EA suggesting users contact advisors—yet Linda’s lack of resolution despite escalation suggests EA’s support may be overwhelmed or inefficient.

Historical data from EA’s customer service response times (web:2, 2014) shows a pattern of delayed support, with wait times for responses stretching up to 32 days, indicating that Linda’s unresolved two-week issue aligns with long-standing criticisms of EA’s customer service infrastructure.

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Linda Vallery’s post highlights a recurring issue with EA’s Pogo platform, where she’s been unable to purchase gems for two weeks despite having a case number (203720229) and claims of escalation by EA Help, pointing to a potential systemic failure in EA’s transaction processing or customer support follow-through.The related EA Forums post (web:0) mirrors Linda’s issue, noting that payment failures for gems on Pogo may stem from bank blocks or platform errors, with EA suggesting users contact advisors—yet Linda’s lack of resolution despite escalation suggests EA’s support may be overwhelmed or inefficient.Historical data from EA’s customer service response times (web:2, 2014) shows a pattern of delayed support, with wait times for responses stretching up to 32 days, indicating that Linda’s unresolved two-week issue aligns with long-standing criticisms of EA’s customer service infrastructure.

You are not the only one, there are several of us who can't.  Doesn't look like it is going to be fixed any time soon, very frustrating.