Tile hero not loading. Black screen

abcj8263ibS22c​ fastyummer​ 

Hello I am sorry to hear you are still experiencing loading issues!

abcj8263ibS22c​ I actually replied to your post about loading issues in Merge Academy a couple of months ago and I also noticed you had both Chrome and Edge installed — I really want to revisit that because I believe it may be the key to getting this resolved for you!

Special Note to all Readers: Browsers update every 2–4 weeks, and those updates can change the device’s configuration silently — sometimes enabling or disabling features automatically based on the manufacturer’s settings. Because every browser comes from a different company, each one has its own settings, cache, extensions, hardware‑acceleration options, blockers and update schedule that you have to monitor, clean, and troubleshoot for each browser separately.

Black/blank screens with browser‑based games

A black screen almost always means the game tried to load, but something in the browser or device blocked the content before it could render. The most common causes fall into a few predictable categories:

• Outdated browser components: Older versions of Chrome, Edge, or Firefox may fail to load game engines.
• Corrupted cache or cookies: A damaged cached file can stop the game canvas from initializing.
• Browser extensions blocking scripts: Ad blockers, script blockers, or privacy tools can prevent the game from starting.
• Hardware acceleration issues: GPU or driver hiccups can cause the browser to display a blank canvas.
• Outdated graphics drivers: Old or corrupted GPU drivers can prevent WebGL or hardware‑accelerated games from rendering.
• Permission or security settings: Blocked pop‑ups, cross‑site cookies, or tracking settings can interfere with game initialization.
• Security software interference: Antivirus or firewall tools may block game assets from loading.
• Internet Routers: Routers receive updates and can get stuck or lag, restarting both the router and the device can resolve loading failures.

The guides below cover everything from clearing cache and cookies, updating your browser, graphics drivers, browser extensions and much. much more! Take your time, you may only need to check one or two issues to get things going again. Browsers can be very fickle, and they require a lot of attention. 

Troubleshooting Help Guides for all Pogo Players by device:

• Pogo Troubleshooting Guide
• Pogo Game Loading: Troubleshooting Guide for PC and Laptop Users
• Pogo Game Loading: Troubleshooting Guide for Tablets and Phones

Manufacturer Help Guides:

• Chrome Help Guide→ Chrome - Google Chrome Help
• Firefox Help Guide → Firefox Browsers | Firefox Help
• Microsoft Edge Help Guide → Microsoft Edge | Microsoft Support
• Safari Help Guide → Safari Mac - Apple Support

I double‑checked Tile Hero before getting back to you, and it’s functioning normally on the Pogo website. However, Pogo is aware of the reports, please see "Recent Updates"→ Pogo Tech Support Page | Game Issues, Questions & Concerns

📋 Still Need Help?

Pogo – Official EA Help support Just sign in with your Pogo credentials and scroll down to the bottom until you see the Contact Us button to open a case and speak with someone anytime you need help 🙂

Please also see steps to report an issue here in EA Pogo Forums: How to Report a Problem on Pogo - Complete Guide

If you have any further questions or need any further help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, we'll be happy to offer you more support.