Tile Hero

I am trying to finish my jam bingo and Tile Hero is the only one I need to finish, but it keeps throwing me out or going blank with just the music playing in the middle of the game! I only need 9 more games, but because it freezes up and I have to reload I don't get credit for winning it in one try! So it's keeping me from completing Bingo Jam and winning 20 gems! This is not fair as I was going along goog up to 21/30 Then the game started messing up!  Not fair and I want my 20 gems!!!!!!