I uess it's a browser issue because trizzle worked great with Microsoft Egde.
EA Staff (Retired)Aww, thanks, @strshne420! I'm happy to help. 🙂
I look forward to hearing how it goes for you.
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So I'm a bit confused. When I got to the spot where my screen resolution is listed, it was already on the recommended 1366x768 numbers. So what happens now. And, last thing...can I simply come here when I have issues and write straight to you? If so, please tell me how.
Thanks SO much for all your help and for being the you that you are!
EA Staff (Retired)Hmm, @strshne420, it looks like your monitor or laptop doesn't allow you to go any higher. That said, the number you said was for display settings is higher than the original 1093 x 614 the scan originally showed.
To double check, can you open the Options in Firefox to see if the Zoom level is at 100%?
As for reaching me directly, I admit Answers HQ are generally players helping players, so I can't guarantee that I'll be able to respond on individual threads, but I do try to help where I can. 🙂
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Yes, the zoom is at 100%. So now am I all good?
EA Staff (Retired)Hey there, @strshne420. Thanks for the update.
I just wanted to confirm, with the zoom at 100%, has it improved the game for you at all?
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Trizzle is acting better but not quite up to par.
EA Staff (Retired)Hey there, @strshne420. Thanks for the update.
The last thing I think may be contributing to the slowdown is perhaps your RAM. That's the short-term memory your computer uses to process things like games. It's something we didn't really touch on earlier, so I'd love to see what yours shows for you.
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After clicking the windows Icon and hitting Get Help some silly virtual assistant popped up and there was no where to enter RAM. Uh oh?
EA Staff (Retired)Hey there, @strshne420.
When you hit the Windows button on the taskbar, just start typing without the "Get Help" part and it should pull up the search bar shown. 🙂
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When I hit the Windows button, the apps menu pops up not a search bar.
EA Staff (Retired)Hey there, @strshne420.
That's correct. The search bar shows up after you start typing. When the menu pops up, just start typing and it will go into a search bar.
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Nope...it didn't work like that. GEEZ!!!! Bet you're sick of me by now! So sorry.
Have thought about trying a different browser? I use Chrome and have no issues.
EA Staff (Retired)Hey there, @strshne420.
I would second @Moogan1201's recommendation, just to rule out that it's a browser issue. Some players have had issues with Firefox as of late, so I'd like to see if Google Chrome or Microsoft Edge works better for you in this instance.
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I uess it's a browser issue because trizzle worked great with Microsoft Egde.
EA Staff (Retired)Hey there, @strshne420.
Thanks so much for the update, and thanks @Moogan1201 for the browser suggestion. I'm glad to hear the game's running well for you on Edge.
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EA Staff (Retired)Hey there, @dianneaglewing.
It sounds like your browser may be calling up old pre-update data. Please try clearing your browser cache, and then give the game another try.
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EA Staff (Retired)Hi Everyone,
This post has gotten pretty old at this point, I will be locking it to prevent necroposting.
If you are running into further issues, please make a new post letting us know what is happening and we can provide any relevant information available.
Thanks!
