Unable to Purchase Pogo gems - Card Errors
I am not able to complete any purchase for gems. according to the help people, there is an unfixable bug on their end that does not allow transactions to be completed. So now what?
(CM: Edited to a...
Forum Discussion
Have you check Microsoft Defender Firewall or If you're using third-party antivirus software, open its interface and look for a section related to firewall or network protection to ensure checkout.ea.com or pogo.com is not blocked.
At times, it may automatically block access if it identifies any suspicious activity. Pogo is actually EA, and during the checkout process, it redirects to checkout.ea.com. It could potentially block only specific sections of a website, like the payment area, rather than the entire site.
Double check to make sure they are not on the block list.
I checked and updated Microsoft. I use Malwarebytes. I looked at all the parameters and they are all allowed for EA. nothing is blocked. next step? thank you for answering me.
Thank you for attempting all the troubleshooting steps and reaching out to EA Help to try and address this issue. I understand your frustration and your efforts are greatly appreciated. Within our EA Forums community, we have a team of Community Managers who oversee our discussions and may be able to offer additional troubleshooting steps to help regarding this matter.
Thank you again for your patience and understanding.
Is there anyway to get this to a team that can actually do something? I just added a brand new credit card that I just got and still got the same message.
I appreciate your efforts. thank you
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