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cpck1110sI's avatar
cpck1110sI
5 years ago
Solved

Unable to Update Payment Info or Change Payment in POGO

I am unable to update payment info or change payment.  It is a known issue that should have been resolved at the beginning of September this year but it is still affecting POGO players like me.  I am...
  • EA_Arrenai's avatar
    EA_Arrenai
    5 years ago

    Hey there, @cpck1110sI and @2koala. Let's see if we can track down why this is occurring with you both.

    If you're seeing some issues updating your payment information for Pogo, please try clearing your browser cache.

    From there, if you're still experiencing issues, please try another browser. 

    After doing both of those things, if you're still not able to update your payment details, please reply back and I'll see what next steps we can take.

    Arrenai 🐱

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    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

2koala's avatar
2koala
5 years ago

I;m having the same problem.  It would be nice to complete to I can continue with my membership since I've been a member since the late 1970's.  2koala

Can't change credit card to start with.  The circle just keeps going around and around and around!   2koala

[CM Edit - Merged back to back posts together. Please refrain from multiple posts in a row. Don't forget you can always add more to your previous post by selecting Edit from the right-side menu on the post. Thanks!]

  • luceyimhome's avatar
    luceyimhome
    4 years ago

    I am having the same issue. I followed the instructions for Safari and restarted my computer, but I get the same eternity spinning circle when trying to update my payment information. 

    • srhjmharhsw's avatar
      srhjmharhsw
      4 years ago

      I am having the same issues.  Did anyone get ANY help with this?  I only have 2 weeks to do this before my subscription runs out!

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