Forum Discussion

anon429621's avatar
2 years ago
Solved

Unfinished challenge disappeared

I was still working on a jet set solitaire badge (8 card streak or higher for 50x) I worked on it last night and tonight, it's gone. It disappeared from my "active challenges" category. It wasn't due to expire, I don't believe. I was only halfway thru it. Does anyone have any knowledge on this badge? 

  • Hi @anon429621 

    Can we try going through the following steps, and then searching for the challenge again? 

     

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your browser Incognito/Private Mode (This may require you to manually sign in)  

    If you are still unable to continue the challenge, we can reach out to our support to take a further look at your account. 

     

    How to use EA Help

     

    Cheers!

     

2 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @anon429621 

    Can we try going through the following steps, and then searching for the challenge again? 

     

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your browser Incognito/Private Mode (This may require you to manually sign in)  

    If you are still unable to continue the challenge, we can reach out to our support to take a further look at your account. 

     

    How to use EA Help

     

    Cheers!

     

  • i am having the same problem , i was playing fine earlier and now i my challenges have disappeared and i was not credited for the games i played for the chase event that ends Nov 13th and the weekly and daily challenges are not there either is there a glitch

About Pogo Technical Issues & Bugs

Join the Pogo community to talk about game issues, browser and HTML5 troubleshooting, and report bugs in the games.3,759 PostsLatest Activity: 2 hours ago