updated card info but cant buy anything!

updated my card info yday, everything ok on account but cant buy anything .. does say add card but already added the card, ugh .. whats the next step? you been hassling me every week to update and now that I have .....???

technical issues

abbycattx
1 day ago
jetmyx

Hello! I've relocated your posts to the EA Pogo Forum section after noticing your other contributions on the Pogo Forum website as well. You were previously posting in the EA App Forums community, which is a different platform from the Pogo website.

There are 3 ways for Pogo players to change/update our payment information:

Under MY ACCOUNT on the Pogo website. Scroll down to the Billing and Subscription part and select Change Payment Method.

Visit Pogo – Official EA Help support just log in with your Pogo credentials and access your Pogo EA account by selecting Mange My Account then select Payment and Wallet.

Through the Checkout Process when purchasing Gems, here we can add, delete and update our payment information.

Helpful Guides:

Your Pogo & EA Account: How to Verify and Manage Your Information

Getting the Help You Need on Pogo

Both of the Pogo Forum Moderators and the helpful player on the Pogo website provided accurate guidance for this issue as well. Additionally, as EA Community Manager EA_QueenBee advised sharing private information is not recommended in this public forum community.

If you require further assistance after following the three steps outlined above, please visit EA Help for confidential support through their secure channels, as indicated on the Pogo website:

EA Help is the best place for issues that involve your account, purchases, or technical troubleshooting. Their support teams have specialized tools that allow them to securely investigate and resolve problems directly.

Please contact EA Help if you need help with:

Account recovery or login issues

Missing content or purchases

Password resets

Technical troubleshooting

Error messages or connectivity problems

Billing or payment concerns

Suspensions or sanctions

Lost progress or missing items

For privacy and security reasons, these types of issues usually cannot be resolved through community comments, forum posts, or social media messages.

Just sign in with your Pogo credentials and scroll down to the bottom until you see the Contact Us button to open a case anytime you need help.

Hope everything works out for you and Take Care!

14 Replies

jetmyx
Seasoned Scout
7 hours ago
I got sent to My Account on EA and the info about my membership is incorrect .. says I've been a member since 2010. I've actually been a member since August 2002. How do I get them to fix that?
jetmyx
Seasoned Scout
7 hours ago
I went to EA Help ... I entered the code they sent me but after clicking on 'next'? the next page that came up is:
Whitelabel Error Page
This application has no explicit mapping for /error, so you are seeing this as a fallback.
Mon Jul 27 21:14:10 UTC 2026
There was an unexpected error (type=Internal Server Error, status=500).
jetmyx
Seasoned Scout
7 hours ago
Where is the "Contact Us" button? .. At the bottom of which page? Its not at the bottom of my account page!
jetmyx
Seasoned Scout
7 hours ago
I'm on a computer not on a mobile phone, ergo dont have a wallet. So I should skip no.2 and go to number 3? Which I've actually tried but all it offers me is ADD CARD and the new card/card with newer info has already been accepted .. that's the weird part
abbycattx
Hero+
1 day ago
jetmyx

Hello! I've relocated your posts to the EA Pogo Forum section after noticing your other contributions on the Pogo Forum website as well. You were previously posting in the EA App Forums community, which is a different platform from the Pogo website.

There are 3 ways for Pogo players to change/update our payment information:

Under MY ACCOUNT on the Pogo website. Scroll down to the Billing and Subscription part and select Change Payment Method.

Visit Pogo – Official EA Help support just log in with your Pogo credentials and access your Pogo EA account by selecting Mange My Account then select Payment and Wallet.

Through the Checkout Process when purchasing Gems, here we can add, delete and update our payment information.

Helpful Guides:

Your Pogo & EA Account: How to Verify and Manage Your Information

Getting the Help You Need on Pogo

Both of the Pogo Forum Moderators and the helpful player on the Pogo website provided accurate guidance for this issue as well. Additionally, as EA Community Manager EA_QueenBee advised sharing private information is not recommended in this public forum community.

If you require further assistance after following the three steps outlined above, please visit EA Help for confidential support through their secure channels, as indicated on the Pogo website:

EA Help is the best place for issues that involve your account, purchases, or technical troubleshooting. Their support teams have specialized tools that allow them to securely investigate and resolve problems directly.

Please contact EA Help if you need help with:

Account recovery or login issues

Missing content or purchases

Password resets

Technical troubleshooting

Error messages or connectivity problems

Billing or payment concerns

Suspensions or sanctions

Lost progress or missing items

For privacy and security reasons, these types of issues usually cannot be resolved through community comments, forum posts, or social media messages.

Just sign in with your Pogo credentials and scroll down to the bottom until you see the Contact Us button to open a case anytime you need help.

Hope everything works out for you and Take Care!
jetmyx
Seasoned Scout
1 day ago
I'd like a reply that makes sense, ugh. Can't EA do anything??? Are they trying to do anything?? Cant play Solitaire Home Story .. cant finish anything cos cant buy Gems!! I cant go anay further cos new card has already been added. Both Mod_Jada & Mod_Kyra have said "Add new card then delete old card" ... I have added the new card but it wont let me delete old card.I cant say it any plainer than I am already! Please help me do something.
jetmyx
Seasoned Scout
4 days ago
I'm not getting an Error .. its just saying ADD CARD.
It wont let me delete the old card but has accepted the new card's expiry date & cvc.
I tried buying Gems from Account page cos that's where the updated info is but it doesnt even have the delete old card on it just has the info of new card and still wants me to add new card! I tried putting old card info back in so I could delete it but all I got for my trouble was it wouldnt delete cos the card hasnt expired yet!!! ugh
jetmyx
Seasoned Scout
4 days ago
Where is "The Saved Payment Method section??? ...
every time I add the new card I get this 'Add new card from The Saved Payment Method section' but it doesn't tell u where that is so of course cant add it from there!!
jetmyx
Seasoned Scout
4 days ago
It doesnt say ERROR it just says ADD CARD .. the Continue is greyed out.
Mod-Jada in her post says 'enter new card info then delete old card' well have tried to delete, it wont delete just keeps coming up add new card .. but its already accepted new card on my account, ugh
EA_QueenBee
Community Manager
4 days ago
jetmyx,

Thank you for the screenshots and the explanation! I've deleted the screenshots for now, juuuust in case they have info on them that someone else can use (this is a public forum after all).

Just to make sure that I'm understanding this right, because it looks like in your second screenshot that it has your new card. But when you try to buy something, is that when it pulls the old card again, and does it then give you errors?