Forum Discussion

Rising Novice

Re: Completely lost account, thanks pogo

My older account still won't let me long in. I tried your suggestions here and got NO HELP at all!!!! I can't even get past your little chatbot on the help page, because when I tried to state what the problem is the chatbot just send me back to the sign in page and closes the chat box. I tried again to get verification codes sent to my email and my phone but I am getting NOTHING from pogo. I have been a loyal member of this site as I said for 20 years and I am more than frustrated!!!!!!!!!!!!!!! You send us to EA help page and still after trying everything, we get no help at all. If I am going to be locked out of my account then there is no reason to renew my membership!! This is ridiculous to have to deal with this kind of crap just to play games that you pay for each year. We come on here to play these games to try to have a little fun, but this is NOT fun!!! This is POGO's FAULT! No support, games messed up, locked out of your accounts because your pogo system is screwed up. But it's never screwed up when it's time for pogo to take our money, is it? Pogo, EA does not care about it's customers, all they care about is the money!! 20 years I've been paying to pay on this site & because pogo refuses to FIX their systems correctly, I am not locked out of my 20 year old account !!!!!!!! You can't get past that little Al chat bot on your contact page to even get a LIVE HUMAN to help with problems, so no sense in even sending us to EA HELP page. . I have tried EVERYTHING on EA support page to try to get my account back & NOTHING got fixed. I'm still locked out of my account! There is no good support for this site, so don't send me back to EA support, keep your links for that page because you can't get any help from it!!!

1 Reply

ShesKraftE
Seasoned Rookie
14 hours ago
It's a joke anymore. I used to play years ago and came back for the nostalgia.
Now it's ruined by EA, and people like abbycattx giving false solutions and players the runaround. Completely unacceptable, The membership and others items I would have bought wont be on pogo, that's for sure, unless they can actually do something instead of blaming the players falsely and making them do ridiculous things like go on incognito page, or clear cache. You aren't in the middle of playing a game and your cache fills up and breaks the coding. IT JUST DOESN'T WORK THAT WAY. I know that with only an Associates in CIS. D*mn shame is what it is. no one gives a d*mn anymore, it's all about greed. It's "Lets roll out a new gem shop, but don't worry about fixing the games, the players are stupid enough to keep giving us money anyway!!!!"