Forum Discussion

Rising Novice

1 day ago

Solved

Completely lost account, thanks pogo

After 20 yrs being a loyal member, you just locked me out of my account thanks to your verification code crap, which is NOT being sent. I have tried to get codes to my email and my phone. Yet I get N...

technical issues

abbycattx
1 day ago
luckysuzy

Hello again! I am so sorry this has been such a frustrating experience for you. Please know that your account is not gone, it is still there and this can be resolved. I understand the EA Help page has been difficult to navigate, so let me walk you through step by step, I also took the time to verify the steps below are working as designed. (To view the pictures below in more detail, click on them for a full view)

Step 1: Visit EA Help → Pogo – Official EA Help support Scroll down to the bottom and click on Contact Us, here you will be able to Sign in or Continue as a Guest

Step 2: The chat will ask you a few questions - answer as detailed below:

The chatbot will confirm or ask which game, type → POGO if it needs to know or Confirm Yes if it asks

Tell us about your issue, type → Manage My Account or I can't log in

What platform are you using, type → PC

Once you finish the questions a new page will appear - At the bottom you will see "Contact an advisor" with a "Chat with us" option. Click that to connect with a live person.

🌟If for some reason you still cannot get through, at EA Help you will also find a formal submittal option Contact EA Help: Forum Submittal This option also allows you to Sign in or Continue as a Guest. Work through the prompts, fill out your information and select the Submit button before exiting.

I understand this process has been difficult to navigate, but please don't give up. Twenty years of Pogo memories and progress are still there — I'm rooting for you! 🌷🐈‍⬛

I will also add this detail to your other posting here → Not receiving verification codes to sign in | EA Forums - 13621920

luckysuzy

Rising Novice

2 days ago

abbycattx

My older account still won't let me long in. I tried your suggestions here and got NO HELP at all!!!! I can't even get past your little chatbot on the help page, because when I tried to state what the problem is the chatbot just send me back to the sign in page and closes the chat box. I tried again to get verification codes sent to my email and my phone but I am getting NOTHING from pogo. I have been a loyal member of this site as I said for 20 years and I am more than frustrated!!!!!!!!!!!!!!! You send us to EA help page and still after trying everything, we get no help at all. If I am going to be locked out of my account then there is no reason to renew my membership!! This is ridiculous to have to deal with this kind of crap just to play games that you pay for each year. We come on here to play these games to try to have a little fun, but this is NOT fun!!! This is POGO's FAULT! No support, games messed up, locked out of your accounts because your pogo system is screwed up. But it's never screwed up when it's time for pogo to take our money, is it? Pogo, EA does not care about it's customers, all they care about is the money!! 20 years I've been paying to pay on this site & because pogo refuses to FIX their systems correctly, I am not locked out of my 20 year old account !!!!!!!! You can't get past that little Al chat bot on your contact page to even get a LIVE HUMAN to help with problems, so no sense in even sending us to EA HELP page. . I have tried EVERYTHING on EA support page to try to get my account back & NOTHING got fixed. I'm still locked out of my account! There is no good support for this site, so don't send me back to EA support, keep your links for that page because you can't get any help from it!!!