Forum Discussion

JjaneyJane7's avatar
3 months ago
Solved

what does changing filters mean?

I purchased with gems in the trizzle game and they did not add the boosts but they deducted from my gems.  Help?

  • EA_Rtas's avatar
    EA_Rtas
    3 months ago

    Hey there @JjaneyJane7 

    Sorry to hear you haven't got  the items you purchased, unfortunately for account/order issues you will need to contact EA Help directly as sadly we can't help with those issues here on the forums.


    You can get in touch with EA Help by following this link here: I want to check my order status 

    Click on > Chat with us and follow the steps there to create a case.

    Please let us know how it goes and if theres anything else we can do to help

2 Replies

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey there @JjaneyJane7 

    Sorry to hear you haven't got  the items you purchased, unfortunately for account/order issues you will need to contact EA Help directly as sadly we can't help with those issues here on the forums.


    You can get in touch with EA Help by following this link here: I want to check my order status 

    Click on > Chat with us and follow the steps there to create a case.

    Please let us know how it goes and if theres anything else we can do to help

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