Forum Discussion

dle1260's avatar
dle1260
3 years ago

Why can't I access my Mini Collection on POGO ?

When I try to access My Mini Collection on POGO, all i get is the page where I can design a "New Mini" that shows my current mini and NONE of the minis that i created in the past. 

How do  I access ALL of my Minis ? 

My POGO Subscription expire in January 2023. If I am not able to access all of "My Mini collection" by the expiration date, I will NOT renew it.

Please contact me by land line at (removed) between 9:00 am and 4:00 pm Central time so we can get this resolved.

David Engelsmeier

16 Replies

  • GalaxiesFarAway's avatar
    GalaxiesFarAway
    Hero (Retired)
    3 years ago
    @dle1260 Sorry, I removed your phone number and address, as you should never post them in an open forum. I will see if I can access my minis and I will get back to you...
  • GalaxiesFarAway's avatar
    GalaxiesFarAway
    Hero (Retired)
    3 years ago
    @dle1260 What device are you using to access Pogo? Mobile phone or PC???

    I use a mobile phone. When I go to Minis I get a message saying... " Sorry, but mini's are only available on a larger screen sizes. Please expand your browser window or try a different device". So, o opened Pogo in Chrome Browser, went to the 3 dots and clicked on desktop site. I was then able to change my mini, but I could NOT find the saved mini's that I have had for years... If I can get a hold of a laptop, I will try from that to see what happens.
  • dle1260's avatar
    dle1260
    3 years ago

    BurghBaby,

    Thank you for the reply. I'm sorry, but i did not know that this was an open forum. I'm trying to get someone from POGO to call me and help me through this. I have tried ALL of the suggestions that POGO has sent to me over the past 7 or 8 months. NONE of them have worked.

    I'm running POGO on a laptop computer that runs Win 7 HP SP1 x64. Any suggestions for me to upgrade to Win 10 or Win 11 will be ignored. I am on a VERY fixed income and can not afford to upgrade my equipment. 

    The last thing I heard from POGO was that there was going to be an update to POGO that would make my Mini Collection available to view about September 5, 2022. September has come and gone with no further report from POGO, and STILL unable to access my Mini Collection. My POGO subscription will expire about January 15, 2023. If this problem can not be resolved by then I will let it expire WITHOUT renewal. 

    I have read where others have the ability to access their Mini Collections with no problems. I would like to access mine, also.  Any helpful suggestion would be appreciated.

    Dave

  • GalaxiesFarAway's avatar
    GalaxiesFarAway
    Hero (Retired)
    3 years ago
    @dle1260 I will be around a laptop in the couple of days. When I get on there, I will go to the mini section on Pogo and see what I can find out. Wish I could help more at this point, but unfortunately I don't have a laptop at my disposal. I will have to borrow my daughter's.
  • GalaxiesFarAway's avatar
    GalaxiesFarAway
    Hero (Retired)
    3 years ago
    @dle1260 So, I used my daughter's laptop and I could NOT find my saved minis at all. No matter where I looked.

    I am going to go to the library on Tuesday and use their computer to see if I can access my saved minis.
  • HOCK9952's avatar
    HOCK9952
    3 years ago

    @dle1260   @BurghBaby      Hello.  I happened to see this answer in the Pogo Forums.  I checked it out to ascertain that it does work on my laptop & I got to view my many creations from years prior.

                   "rockets1202 wrote: If you want to be able to view your old saved snapshots:

    1. Click on your badge count on top right of this page (Will take you to my collection)
    2. Click "Change Badge" under Favorite Badge
    3. A new window will popup and then click "Profile" tab
    4. Click "View Mini Snapshots" under mini

    So they are not completely lost. At least you can still see them."

  • dle1260's avatar
    dle1260
    3 years ago

    On what page is the :Badge Count" button to click on?

  • GalaxiesFarAway's avatar
    GalaxiesFarAway
    Hero (Retired)
    3 years ago
    @HOCK9952 Thanks. Even on a mobile phone you can view them .. just have to go into desktop mode.

    @dle1260 although I was able to see them, I was not able to use them.
  • dle1260's avatar
    dle1260
    3 years ago

    Look back a couple posts and you will see that I do NOT HAVE a smart phone. I only have a laptop computer and can not see the button suggested to click on.  

  • GalaxiesFarAway's avatar
    GalaxiesFarAway
    Hero (Retired)
    3 years ago

    @dle1260 On your laptop, open Pogo in Chrome... Click on your avatar on the top right... Click on mail.... When it takes you to your mail... Click on see my badges on the left hand side... Then click on profile, upper left...you will see your mini, under the mini click on view mini screenshots...

    Please let me know if this worked for you.

    Edit: I remember you telling me that you have a laptop... The steps I gave you should work on your laptop. 

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